Comfort Inn

I am very upset my credit card was an extra $200 and when I called they say smoking in room. I told the young lady that was absolutely not true. I was in handicap room and I have never smoked a day in my life. The lady said she would check the detectors out and get back in touch with me and she never did. I have call several times and can never get her or no other manager on phone. They will say call back this day & that day and no one is available to take my call no matter what day or time I call. I know a shift don’t run without being supervised and this is my money and my credit they are playing with. I need my money put back on my card ASAP!!! Oh and BTW I called from another number and they answered and again it was no one to take by call so she transferred me to a answer machine and I left a message. NO RETURN CALL.. I have stayed many places and never went through this. The service is horrible and I believe it is done on purpose. I need to be contacted about my money. Country Inn & Suites Conyers Georgia

We arrived around 8:30pm 7 April 2022, notified the desk clerk at 9pm the bathroom light was out only as an FYI, at 10:30 our phone was ringing. The desk clerk asked us to change rooms because housekeeping had not cleaned the room. The room was cleaned properly. Their internet, and associated systems were out due to a prior storm so I'm guessing they were unable to keep up with who cleaned what. No compensation was offered for waking me up or for having to shower by cell phone flashlight. Very frustrating stay. The breakfast "buffet" was a joke. Just enough to say they had one.

My husband and I drove from Ohio 12 hours to GA., got here on Friday evening. We got out and about Saturday mid morning and cpame back to the hotel and the electronic lock did not work. Long story short the battery in the electronic lock stopped working. The manager told us to go downstairs and wait in the long until they fixed the lock. About 20 minutes later they came back and said we have to move to the other end of the hall because they didn't know for sure if the locks would do the same thing. I had unpacked my suit case and also had gone to the farmers market and bought fruit, plus we had bought dinner back to the room. After the long drive it was irritating to have to do all this. The front desk girl offered to help but I didn't want anyone handling my clothes and personal things. My husband later went down stairs and told them how disappointed he was that they would put us in such an OLD room and put us through the headache. We have been choice hotel members forever. We travel a lot and stay most of the time in comfort inn. (Back when this hotel chain was much newer). Anyway, he didn't yell at any one but expressed his aggravation. Next thing we knew the manager(Sue) called our room and told us to pack our stuff and get out. It's about 5:30pm. ARE YOU KIDDING!!! I didn't believe it so we went down stairs to ask if they were serious. YES, THEY WANTED US OUT. There is no freedom of speech. She was offended that we were unhappy with the hotel. But SO WHAT!!! We were tired and agitated but they could have been more professional. Instead she (Sue) talked to us like she owned the hotel, really, really rough and nasty and said since you don't like my hotel GET OUT!!! WE HAD TO LEAVE IN THE MIDDLE OF THE EVENING WITH NO RESERVATIONS ANYWHERE ELSE!!! I was so OFFENDED!!! I'LL NEVER, EVER STAY THERE AGAIN!!! The hotel is OLD anyway. MANAGEMENT SUCKS. IF you book with a third party like priceline, *******, hotwire, booking etc. They are going to give you the WORST rooms in the hotel!!! The duvet covers are too short to cover your head and your feet it's either one or the other. The chairs are so old and beat up and there is no foot rest. The wall paper is peeling, Really sad. I was never so MISTREATED IN MY LIFE. We got in with Hilton Garden Inn. Got a great price. The exercise room and pool are open. They have a breakfast menu and a little shop AND they are walking distance from the Mall. This is my new home away from home. COZY!!!