The Quay Hotel and Spa

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1 room, 2 adults, 0 children

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The Quay Hotel and Spa

Name: The Quay Hotel and Spa
Address: Deganwy Quay, Conwy, LL31 9DJ, United Kingdom, Deganwy Quay, Conwy, LL31 9DJ, United Kingdom
Price range: From PHP 10,683
Rating: 4.4

No.1 of 4-Star Select Hotels in Conwy

Deganwy Quay, Conwy, LL31 9DJ, United Kingdom

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Highlights

Delicious breakfast

Free parking

Lots to do

Amenities

Golf course

Indoor swimming pool

Hiking

Sauna

Spa

Massage room

Gym

Private parkingFree

All amenities

Property Description

8.8/10

Very Good

Cleanliness8.8

Amenities8.8

Location8.8

Service8.8

All 101 reviews

Surroundings

Train: Snowdon Mountain Railway Station

(40.3 km)

Landmarks: All Saints Church, Deganwy

(330m)

Landmarks: Vardre Bowling Club

(360m)

Landmarks: The Mountaineering Company

(360m)

Landmarks: Deganwy Beach

(570m)

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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Superior Twin Room

2 Single bed

Has window

Non-smoking

Private bathroom

Blackout curtains

Bedding: Blanket or quilt

Bathtub or shower

Room Details

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Executive Room With Double Bed

1 Double bed

Non-smoking

Room Details

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King Suite

Bedroom 1:1 King bed

Non-smoking

Room Details

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Superior Double Room with Disabled Access

1 Double bed

Has window

Non-smoking

Private bathroom

Private toilet

Conditioner

Shampoo

Room Details

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Executive Double Room with Estuary View

1 Double bed

Has window

Non-smoking

Private bathroom

Ocean view

Electric fan

Private toilet

Room Details

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Executive Twin Room

Non-smoking

Room Details

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Executive Twin Room

1 King bed

Non-smoking

Private bathroom

Blackout curtains

Bedding: Blanket or quilt

Accessible toilet

Room Details

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Luxury Twin Room (Suite)

1 King bed

Non-smoking

Private bathroom

Blackout curtains

Bedding: Blanket or quilt

Bathtub or shower

Room Details

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Luxury Double Room (Penthouse)

Bedroom 1:1 King bed

Non-smoking

Room Details

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Superior Room

1 Double bed

Has window

Non-smoking

Private bathroom

Private toilet

Conditioner

Shampoo

Room Details

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Luxury Double Suite with Estuary View

Bedroom 1:1 King bed

Has window

Non-smoking

Private bathroom

Blackout curtains

Bedding: Blanket or quilt

Bathtub or shower

Room Details

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Luxury Double Penthouse with Estuary View

Bedroom 1:1 King bed

Has window

Non-smoking

Private bathroom

Ocean view

Private toilet

Conditioner

Room Details

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Luxury Twin Room (Suite)

Non-smoking

Room Details

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Guest Reviews

8.8/10

Very Good

101 reviews

Verified Reviews

Cleanliness8.8
Amenities8.8
Location8.8
Service8.8

Average for similar properties in Conwy

Most Mentioned

C‍h‍e‍l‍s‍e‍a

April 17, 2023

What a wonderful hotel , me and husband loved it . The room was beautiful and great. The staff so helpful and friendly. The location is just stunning. I would happily stay at this hotel again

M‍o‍b‍i‍l‍e‍0‍4‍5‍5‍9‍5‍8‍5‍5‍6‍3

July 31, 2025

This modern hotel on the banks of the Conway Estuary is probably the best in the area blessed with glorious views of the Welsh Mountains and the constantly changing tidal scenery The floral displays everywhere are truly astonishing and show the care given to make stays here memorable. The staff are so helpful and friendly and the food offer a delight. I struggled to find a negative critique at all save the fact that Customers are required to pay £25 pp to use the spa apart from off peak times. This requires attention. Well done

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

July 30, 2025

Very pleasant stay, lovely spa. By 9.30om Bar remained open but felt closed, things shut down, till, coffee marker off, lack of bar staff.

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

July 29, 2025

The hotel is ideally located and you pay for the privilege of location. Walk to Conwy for food if you can do the 2 miles there and back as parking will be bad in high season.

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

July 29, 2025

We just loved everything about the hotel. Rooms were comfortable, bar and restaurant great with friendly staff. The bonus was the weather being good enough to sit on the terrace for drinks (and bar meals if so desired). Plenty of car parking. We did not use the Spa but could see many people did

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

July 28, 2025

We stayed at the Quay hotel for five days in July. It’s a beautiful hotel with fabulous views over the Estuary and Conwy Castle and the flowers at the entrance were amazing. Plenty of parking, check-in was easy and the reception staff were lovely and attentive. The room was spacious and spotlessly clean and the staff were fantastic, so helpful and friendly. Breakfast was very good and Katerina went out of her way to accommodate my husband’s mobility problems. We ate most evenings in the delightful bar and Chris was constantly attentive and fun, making sure we enjoyed our evening. Overall we had an amazing stay and can’t wait to revisit. Thanks to all the staff for making it so special.

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

July 28, 2025

Went to the Cove Bar in The Quay Hotel recently for some evening drinks / bite of food, seemed nice hotel / waiting on staff pleasant, unfortunately a glass of red wine was spilt by a member of staff that ended up going all over a light coloured leather bag and clothing of both myself and friend - aware accidents happen, but were largely left to try and clean the red wine up ourselves, noting also staining red wine lines on the bag (pictures attached, and thats after attempts to get the red wine running marks off the bag) - advised initially by the Cove Bar Manager that the wine would be of no charge as an apology. We ordered some light bites i.e. bread, dips with chips, unfortunately they then only brought 2/3s of the order. When leaving advised only the one glass of red was deducted from our bill (the one that was undrinkable given it was all over the table, bag and clothing!), and the missing chips, given never arrived! Poor customer service – including the irony of the parting comment by the Cove Manager of 'see you again soon'! Nope, no you won’t! We will wing our way to other options in the local area, including the Castle View in Deganwy, instead for good food, wine, views.

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

July 28, 2025

I have seen other reviews on this subject and I see it as just obvious profiteering, restricting pool access with one excuse but if you pay the excuse becomes less of a problem. My wife and I have stayed here a few times in the past and went to book a Sunday night stay but the pool rules are were explained and they are ridiculous. As a guest of the hotel you have to use the pool between 6am and 9am or 5pm and 9pm, this they say is to control the masses that use it. But if you pay an extra £25 you can pick a 2 hr slot during the day where miraculously the masses disappear and allow you to do your lengths. This rule is relatively new and it’s a disgrace to penalise staying paying guests who spend staying and eating and drinking in the hotel but treated as second class guests so to accommodate the people treatment centre guests. Shame on you, you’ve lost us and the friends and family that happened join us while staying there.

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

July 27, 2025

Had the best stay!! facilities was great and the staff was exceptional very helpful could not do enough to make out stay any better.

Services & Amenities

Property Policies

Check-in and Check-out Times

Check-in: After 15:00

Check-out: Before 11:00

Front desk hours: 24/7

Child Policies

Children of all ages are welcome at this property.

Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds

Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast

TypeFull English/Irish

Age	Fee
Adult	Contact property

Additional breakfast fees are not included in the total and need to be paid at the property.

Pets

Pets are not allowed

Service Animals

Service animals are allowed on request

Age Requirements

The main guest checking in must be at least 18 years old

Paying at the Hotel

Cash

Property Description

Opened: 2007
Number of Rooms: 77

When you stay at Quay Hotel and Spa in Conwy, you'll be on the riverwalk, a 3-minute drive from Conwy Castle and 7 minutes from Eryri National Park. This spa hotel is 0.9 mi (1.5 km) from Llandudno West Shore Beach and 1.4 mi (2.3 km) from Cineworld Llandudno.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a fitness center. This Art Deco hotel also features complimentary wireless internet access, wedding services, and a banquet hall.

Enjoy local cuisine at Marina Restaurant, a restaurant where you can enjoy drinks at the bar/lounge, take in the ocean view, and even dine alfresco. You can also stay in and take advantage of the 24-hour room service. A complimentary full breakfast is served on weekdays from 7 AM to 10 AM.

Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.

Stay in one of 77 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

Frequently Asked Questions

What is the cancellation policy for The Quay Hotel and Spa?

The cancellation policy for The Quay Hotel and Spa varies depending on the type of room and booking conditions.

What are the check-in and check-out times at The Quay Hotel and Spa?

Standard check-in time at The Quay Hotel and Spa is 15:00 and check-out time is 11:00.

Does The Quay Hotel and Spa provide breakfast?

Yes, Breakfast is offered at The Quay Hotel and Spa. Breakfast option(s): Full English/Irish.

Can I bring my pet inside the The Quay Hotel and Spa?

As much as we love pets, unfortunately, we are unable to accommodate them in The Quay Hotel and Spa.

About This Property

Nearest Train Station	Snowdon Mountain Railway Station
Distance to Train Station	40.25KM
Average Price From	PHP17607
Hotel Star Rating	4