Albergo Terme Forlenza

Horrible experience! At the front desk, the staff member arrogant and very unprofessional (blond girl). Not welcoming at all and the worst she tryed to avoid any relations with customers. Luggages storage and left unattended without any record. The hotel seams a retirement home for elderly. While waiting for the very late check in at 15. 00 o'clock while the check out is at 10.30 many people were unsatisfied

This is a terrible hotel. A false location description given by Love Holidays, they have recently changed their location description or this hotel. Full of friendly elderly local Italian guests who unfortunately have NO English. The staff have practically NO English, they would totally ignore us and deal with other guests when we were trying to ask information on things to do etc , very rude. the smell of raw sewage outside at the pool was vomit inducing. There were no tourists, It was situated in the back of nowhere, no transport, nothing to do. The food was disgusting. The menu was in italian - no English translation. The hotel+ the room were clean , that's the only positive thing I can say. We paid for 7nights and left after 2 nights. No refund, apologies or anything. Avoid at all costs !!

Do not book this hotel without first checking whether the issue with the drains has been sorted! We booked for 4 nights at the beginning June (last week). On arrival things looked fine. The reception was clean and the young receptionist was welcoming. She then took us outside to the pools. This is when we first noticed the smell. Originally we believed it was due to the natural water thermal pools. We went up to our room which was clean and fine for the price we paid. We then went outside to sit by the pool but the smell was stronger by this time so we didn’t stay long. By around 5am the smell had reached our hotel room and it was really unpleasant. My partner went to go and fetch something from the car and said that the smell was even worse in the corridor outside our room and my daughter was crying as she couldn’t bear it. We decided that we had no choice other than to leave and book somewhere else for the remainder of our stay. We packed up and went down to the reception. Despite it saying the reception was 24 hours there was no one to be seen so we told a cleaner we were leaving and left the keys at the front desk.