Novotel Constantine

Exceptional staff provide a welcoming experience. Quiet, spacious rooms with great views. Central location for easy access to attractions. Diverse, delicious breakfast served in various settings.

Arrived at hotel for them to tell us we don’t have any rooms. After we showed them our booking confirmation and receipt for 3 rooms they said that this is not the case and we have 1 room which hasn’t even been paid. We should them the payment receipt only to be told that this is still not the case. Trip.com customer service then called them and they magically found the rooms after shouting profanities and being the most difficult customer services providers ever. Nothing was offered to us to compensate us for our troubles. I would not recommend this hotel if you are not well travelled as no matter what you do, you can’t argue with incompetence.

First, when we arrived it took them a while to finish our check in, also , cleaning services showed up only once during the whole week , we had to ask for water bottles and the towels, also we had to throw the garbage. Second, the breakfast was good, with many choices , everything was fresh and tasty. The room was spacious and clean. The location is good, the hotel is surrounded by different shops, taxis are available all the time .