Best Congresbury Hotels

Excellent room/service/food would highly recommend the hotel great stay

Would love to give this hotel a 5 star excellent, but in fairness to the hotel, a large group of guests arrived with about every lamborghini, maclaren, and ferrari sport car in existance who were very noisy. Now don't get me wrong I love.the sound of fast cars, but running down the corridor at 2 in the morning and yelling ” is it this way?”. Then being woken up at 6am with people doing the same thing I considered a bit unsocial. So really the.hotel is great, fantastic breakfast, comfortable room and the restaurant is fantastic. It gets let down by guests. Oh the pool and spa were worth.the extra cost. Very helpful and friendly staff.

Reception and staff, shuttle bus etc. Were very helpful, welcoming and friendly. Hotel very clean, food limited menu but lovely food. Shuttle bus fantastic. No other amenities. Bar was awaiting delivery of draft and bottled beer for 3 days so we had to go somewhere else for a drink. We had booked late check out and were woken up by housekeeping early, explained we had late check out but were woken again by phonecall from Reception asking us to vacate room, it took me to go to reception with proof to which the woman responded 'oh it must be on other server' ??????? Why wasn't it checked then? Completely disorganised. I spent the time I paid for late check prooving I'd paid for it??????? No apologies! Very disappointed. So no drinks or explanation as to why they had let it run out if as they said hotel was 'booked out' that weekend so they should have made sure they had stock and absolutely no regard into what I'd booked and paid for! Really felt sorry for ground staff as management should take responsibility for these issues instead of letting the staff at hotel get burdened with management mistakes! Very let down with mis information and not very good management skills and planning for their visitors stays!

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