Great Wolf Lodge Concord

Disappointing Experience Hidden Fees, Charge Attempts & Overpriced Everything I will never return to Great Wolf Lodge. The entire experience felt like a cash grab with very little value. First, they charge for parking—something that’s not clearly disclosed upfront. Then they quietly removed features from the $79.99 pass just to upsell the $99.99 version. If you haven’t been before, you wouldn’t know what you’re missing. On top of that, there were unauthorized attempts to charge my card after I had already settled my bill. I was told no additional charges would be made, yet I saw attempted charges that didn’t even match the agreed amounts. That’s shady and unacceptable. The water park itself is extremely humid like a mold trap waiting to happen. If you’ve never been, you wouldn’t realize how unpleasant that can be. My room was dirty upon arrival, and the whole place felt poorly maintained. The food? Far from fresh and wildly overpriced. If you’re looking for a clean, transparent, family friendly getaway this ain’t it. Spend your money somewhere that respects both your wallet and your time.

This was our second stay at Great Wolf Lodge, and we were hoping to become regular “Wolfpack” Visitors, as we only live 25 minutes away in Charlotte. While our kids enjoyed the water park, mini golf and the activity’s, the experience was overshadowed by a disastrous parking situation. We visited on Memorial Day weekend, and went to go out to a local restaurant for dinner Saturday night, and it took us over 45 minutes just to EXIT the resort. They implemented a new parking system with a turnstile and cars were completely backed up. The system wouldn’t recognize our wristband (even though we had already paid for parking), and it repeatedly asked for a physical ticket, then instructed us to pay. Cars backed up, drivers were going around the curb through the turnstile, and guests were visibly frustrated. Finally, an employee came and just opened up the arm and let all the cars through. We missed our dinner reservation and had to wait over an hour at another restaurant with two young children — all because we couldn’t get out of the parking lot. The next day, the same problem happened again when we tried to leave. It really left a bad taste in our mouth. This kind of disorganization at a premium-priced family resort is unacceptable. I let the manager know about our frustration, and he was less than caring or helpful. If you have a flight to make, a race or an event to attend, beware of the amount of time it will take you just to exit the lodge. Unless serious improvements are made, we’re not likely to return.

So we came here to the great wolf lodge when I came in I was amazed so we got to the room I looked around but it was small 1 bed 2 bunk beds ( only with kids) we headed to the water park very packed but AWESOME then we did the magic quest fun but your wand dies then we did the dance party fun for kids so I enjoyed this a lot Thank you great wolf lodge -Sinsaraly Harper