Comfort Inn

Unsafe for Pets, Disrespectful and Rude front desk, and Zero Accountability. We stayed at the Comfort Inn in Concord, NH during a wedding weekend, and it was one of the worst travel experiences we’ve ever had. We specifically booked a pet-friendly room through ******* so we could bring our two well-behaved dogs. Upon arrival, my fiancée—who made the reservation—was nearly denied check-in because her name didn’t match the credit card, even though the reservation was in her name. Only after an unnecessary and rude interaction did a manager finally allow us to check in. Later that evening, we returned to find that our dogs had been removed from our locked hotel room without notice or consent. The front desk agent was rude, dismissive, and claimed not to know where our dogs were. We were never called, even though our contact info was on file. A fellow guest eventually told us that a hotel staff member had let our dogs out, and they had been wandering outside. One of them had run off down the street—near a major highway—before we were able to find her. We immediately packed up and left. We were there less than 6 hours and were charged over $500 for a two-night stay. It took weeks of being bounced between *******, Choice Hotels, and Comfort Inn staff to get any kind of resolution. In the end, they refunded only one night ($246.72), despite putting our pets in danger and making it impossible to continue our stay. Comfort Inn's handling of the situation was disgraceful. The staff showed zero concern, accountability, or basic customer service. ******* and Choice Hotels were just as frustrating—shifting responsibility and making it nearly impossible to get help. If you travel with pets or expect even basic professionalism, I strongly recommend avoiding this hotel—and this hotel chain—entirely.

Loved the comfortable bed. Room was updated and very clean

The Concord Inn staff could not have been nicer or more accommodating. The hotel is spotless. Unfortunately the pool is being renovated so it was closed and the only treadmill in the small gym was broken, although they did offer to set me up with the gym in the neighboring hotel. The area is a mix of residential and commercial. And while I never felt unsafe, there do seem to be a few sketchy people who wander up and down the street. But, all in all, a very good stay at a very reasonable price.

No pool again. Was not told that

First was given a double when I booked a king, no big deal. Was moved to a room directly next to the elevator, extremely loud….front desk was very accommodating when I asked to change again. Third room was hot with a non-working fan and smelled of urine. Front desk was amazing and switched me again; this time to a much quieter room where I was able to rest for the remainder of my stay.

Nothing