Guest User
February 14, 2023
I have had an account with them for over 20 years. I used to use them a lot, but haven’t been traveling much lately. We’re planning a trip for next month, and i called their customer service people 10 days ago since i recall having free nights that I hadn’t used yet, A very nice women checked my account and confirmed that i had 2 free nights which had recently expired. She checked w her manager and told me they were going to tcredit me for the 2 nights, since i have been a customer so long. She told me she would contact me the following Wed to confirm that thr 2 nights wete credited. she never got bsck in touch with me. I made several calls to them since then, and they ste denying thst i ever had the original conversation with them, and that my free nights had expired, and refused to credit me st all . Boy how things change. They used to be an excellent company to work with and were very customer service oriented, Never again!