Lady M
January 7, 2025
never again, abhorrent customer service. The owner makes excuses for all the faults and flaws, actually threatened to kick us out for making our valid complaints because he is the owner. complaints raised as follows 1. the air conditioner did not work, were told to go and borrow the cabin next door( they had left with their new baby and dogs due to the crappy overheated cabin) we proceeded to reset the air con every 30mins at the electrical mains box as shown by owner. 2. asked for a 3rd towel was given a threadbare torn towel as told "park could not keep up with laundry during holiday period." You're not staying at the Hilton or sheraton" 3.bbq was filthy, informed reception and was told " doesnt have time to check the all the bbqs (there are 4) " and we could clean it ourselves. 4.the kayaks are broken and a hazard Cabin 4 had not had their bed made up and then needed to ask for linen, owner came knocking on our door to give us the linen as we watched from the dam, a glamping family had to ask for a different tent as fridge wasn't cold, they needed milk stored for their baby. they were told they can use the communal fridge as fridges were "chinese" and couldnt hack the heat. It was a 36C day on check in, were asked if we wanted to purchase wood for a fire, ummmmm no. Fire danger thanks! The location is lovely but it really isn't worth paying the price they charge for sub accomodation and rude service. such a shame as I scout for locations to hold conferences and retreats