Colwall Park - Hotel, Bar & Restaurant

Location: Frequently praised for its convenience and accessibility to local attractions, described as "perfect for exploring" and "beautifully situated."

Having said our final farewells to my husband's mother we stopped at this hotel to have a drink & a meal after the sad occasion. With my husband, his two brothers, spouses & various offspring, we were a party of 14. Having waited until 6pm to order (as we were told the kitchen didn't open until then), my brother in law ordered food for his wife and family first & then my husband ordered for us & his two sons. When we saw the rest of our party leaving we thought they just wanted to get away early but then found out they'd been told they couldn't be feed due to our numbers (they were 5 persons, our 9 taking us all up to 14), this was the first disappointment. The remaining of us (9 persons) had 4 meals served up & then the (very nice, polite) young lady serving asked if everything was ok & did we all have our meals, we said we were missing 5 meals, telling her what they were. She disappeared for about ten minutes and came back with an ordering pad, wrote down the meals, apologised & went to the kitchen. So, we eventually all had our meals albeit quite disjointed (the first lot of meals were all finished well before the missing meals arrived). I have to say, the food was all very good. The young man & lady serving were very lovely, polite & apologetic for the mix up... However the same cannot be said for an older lady, who seemed to be a front of house role (or could be the owner/manager), frosty & unfriendly were my impressions from the start. When my husband went up to pay, he initially talked to the nice young man who had already apologised to my brother in law (we were paying for the two families separately) & had given him a 20% discount. However, the older lady then stepped in & asked my husband if everything had been ok. My husband said that it was shame about the late meals but everything else was fine.... to which she said to him quite brusquely "all the meals came out at the same time!"... there then followed a heated argument where the older lady was basically accusing my husband of lying, insisting there hadn't been a mix up & the meals had not got missed, or arrived late....this, despite the fact that the young lady serving us had actually come back with an ordering pad once she knew we had missing meals & wrote them down so the kitchen could then make them! Im sorry to say that my husband did react to the older lady quite badly but it had been a very emotional day & with his other brother not able to stay & eat, her aggressive & unfriendly attitude tipped him over the edge. So, it would have been a nice enough experience (the food was very good), even with the mix up (which the young staff handled very well) & the turning away of the other members of our party...if not for the older lady who made us feel unwelcome from the start & then proceeded to tell us we were lying about the mix up... maybe, leave the interacting with the customers to your nice personable young staff? We were actually happy to pay in full.... just an acknowledgeme

I don't usually write a review for every hotel I've stayed in, but this small hotel certainly deserves a mention. From the moment I stepped inside to a warm welcome the service thereafter was spot on. Very attentive staff, nothing was too much trouble. When we checked out and got home I suddenly realised I had left a patchwork quilt behind. It was something I had made my husband, so not much use to anyone else. When I phoned my query was quickly rectified and the said quilt was posted back to me, which I received within 2 days. Very impressive. Thank you.