Hotel LeVeque, Autograph Collection

Location downtown was good spot. The atmosphere was great, jazz playing all the time, and the bar was great, the room was new and smelled great. The noise level in the room from next door was high. Service was good at the front desk, but had an issue late one night with them calling the room, they worked it out with me. The biggest problem is that the AC does not work in the room. It was not very cold and did not enjoy sleeping in a hot room. So for that im giving it a 3, because my expectation was it was going to be the best. Always have had a great stay at other autograph hotels.

We checked in and got on the elevator to our room. It got stuck between floors and we were trapped for 45 minutes. Apparently some drunk people from an event jumped in the elevator right before us and broke something that caused it to malfunction when we got in. The fire department had to come pry the doors open. We literally had to crawl out through a small opening with our luggage (see photo). And the other elevators? Also problematic. Rattling, doors scraping when opening and closing. Clearly this building has serious elevator maintenance issues. Other problems: The minibar had expired items. When we checked out, the valet gave us the wrong set of keys - someone else's car keys. Management response: Complete silence. We stayed for 3 nights and not one person from management came to check on us, called our room, or even acknowledged this happened. Nothing. When I brought it up at checkout and said I expected to hear from someone, they finally called 5 hours later. Their offer? 50% off the room and free minibar. That's it. For being trapped in an elevator for 45 minutes and having to be rescued by firefighters? The only person who actually helped was Liz at the front desk. She was great. Bottom line: This hotel has serious problems. Drunk guests breaking elevators, poor maintenance, and management that ghosts you when something goes wrong. Stay somewhere else.

Wonderful experience and beautiful room! Elizabeth at the front desk was so friendly, warm and welcoming. Jackie, our housekeeper, was lovely and asked if we needed anything for our drive home. Clearly top notch customer service is a priority here! Loved the stars on the ceiling and the beautiful Christmas tree in the lobby!

Extremely disappointing hotel and management. Housekeeping discarded my dental retainer and front desk staff confirmed full compensation that evening, only to walk it back the next morning, in a hostile manner no less. Management continues to deny their role. Other members of my team who stay here have had similar experiences, including charges for minibar when not using and unprofessional interactions with management.

The hotel itself is beautiful, with a perfect mix of historic charm and modern comfort. The rooms were clean, stylish, and very comfortable, and the location downtown made it easy to get around and enjoy the city. One of the highlights of my visit was the excellent service from Tavi at valet. He was incredibly friendly, professional, and welcoming from the moment I arrived. I would absolutely stay here again and highly recommend this hotel to anyone visiting Columbus.