Hilton Garden Inn Columbus Easton

***Warning*** ⚠️ ****Warning*** Do not book this hotel until you read this and every other horrible, but true review. I arrived at the hotel at 10:30pm (not early) to find many unhappy Hilton customers standing in the lobby and the entrance with their bags. I was advised that most people had been waiting for hours to get a room. I saw people come down for linens because they were not in the room. Many of us canceled our reservations and struggled to find new accommodations very late at night. The hotel front desk was not capable of handling this horrible situation they didn’t create. The property owners and managers should be relieved of their responsibilities. This has been going on for a long time. They apologized for missing the mark.

I recently stayed at the Hilton Garden Inn at Easton on a Saturday evening. We arrived to check in at 8 p.m., only to be told by the front desk that our room wasn't ready. Despite having a reservation, we were forced to wait two hours in the lobby before we finally received a room. Sunday morning as we went to check out around 10:30 a.m., we overheard another guest talking about car break-ins. Unfortunately, our car was one of the 16 that had been targeted. The passenger side front window was cracked from corner to edge, and the back passenger window was completely shattered. We later found out that car break-ins are a regular occurrence in this hotel's parking lot. This isn't an isolated incident; it's a known problem that the hotel, in my opinion, has clearly failed to address. They did nothing to protect my property or the property of their other guests. I cannot stress this enough: Do not stay at the Hilton Garden Inn at Easton. They demonstrated a complete lack of concern for their guests' safety and property, and my experience was a costly and incredibly upsetting one. Save yourself the stress and potential damage – find somewhere else to stay.

Checked in on the app around 2PM the day I was scheduled to check in. Received confirmation and room assignment. I noted in the check in that I will be there after 10PM. When I got to the hotel around 10PM I went right to my room since I was checked in and my electronic room key was available, and the room key didnt work. Suddenly, the door opened and someone was in my room. After I apologized, I went to the front desk where the desk clerk looked haggard. One approached me and I said someone was in my room. He looked startled and stated, "she shouldn't be in that room, Ill look into this" then walked off. Fast forward, he never came back. Then a woman asked me what happened I explained what happened again, and then she looked equally perplexed. She said let me check something, she went in the back and mumbling something like "she didnt know what to do". She came back nearly 40 min later. Meanwhile the line behind me is growing and no one is manning the front desk for over 25 minutes. I asked a staff member who responded with "im just the bartender and I cant find anyone". Finally (waiting about 25 minutes at an empty front desk) the gentleman from 3rd shift arrived, dropped his stuff, and asked what i going on. I explained again. After about another 10 minutes, he said we are oversold and have no rooms. I said I have a reservation and he said, yes I understand but we are oversold and have no rooms. The people behind me were just as surprised and said he said the same thing. "Even if you have a reservation, we have no rooms". I explained I checked in at home. He said, yes that person must not have checked out the day she was supposed to. It was around this time that the previous woman who tried to help returned (about 40 min after she left the front desk unmanned...still haven't seen the first gentleman yet). After about another 15 minutes I was able to get a room at another hotel and my room was cancelled. This was a disgrace of an experience and I never been in a oversold hotel. I left in my car to a Marriot which I will give 5 stars too. Never saw the first guy again, and oh the whole place smelled of POT. I will post to google and trip advisor and I hope this review puts this hotel out of business or the owner fires the manager...which ever comes first.

Room not cleaned My room was not cleaned on my second day. I got back to my room Friday night around10pm and it was not done. I saw the cleaning lady and it was too late to have her come in.

Is new and still in very good shape. Room prep want the best as I had no cups for water or coffee and there was an old pair of shorts under the mattress. One of the pillows still smelled a little like ****