Holiday Inn Express & Suites Columbus - Worthington

Booked this hotel through another third party site for an overnight stay on my way back home from the east coast. I booked because of the reviews on that site with alot of those reviews mentioning cleanliness of the hotel. Was just wanting a clean place to shower and rest before getting back on the road the next morning. Check in was fast and the receptionist that night seemed nice enough. I get to my first room and begin to do my usual surface wipe down ritual, once I make it to the bathroom I notice the shower almost immediately it was gross, mold and and other unidentified stains were very noticeable. The shower looked as though it had been neglected for months if not longer I was completely disgusted. I called the front desk immediately to see if I could get a different room. I was given a second room and the first thing I check was the shower and it was the same exact issue as the first room, maybe 5% cleaner. I called the receptionist to see if i would be able to get a refund as I planned to check out right away and not waste another minute at the hotel. She said I would have to speak with the manager the next morning about it. I left the hotel within 20 minutes of checking in. I still have yet to be able to contact Management after 2 weeks. Each time I call the receptionist that answers tells me she's not there or that she just left for the day and won't be back, or that she's off for the next several days. This same receptionist told me that he himself had inspected both rooms and saw nothing wrong with them. The third party website has also attempted to contact the hotel manager and they also can never seem to reach her.

Great Place to Stay. Excellent stay with great customer friendly service and very clean.

Staff was helpful and very nice! We had a small maintenance issue in our room, and the issue was resolved immediately! Location is great - 20 minutes from most Columbus attractions, including the Zoo and COSI.

Very clean and

Nice place

Great stay