Hampton Inn Columbus-I-70 E/Hamilton Rd

The hotel is located at convenience off I-70 and cleanliness is acceptable. They have friendly staffs and provides basic hot breakfast to get you ready before hitting the road again.

Decent

Repeated fire alarm activations, the condition of the room—including the mold in the tub/shower, broken lamp, and unclean carpet—as well as the state of the building’s exterior and parking lot. This is far from the standard we have come ti expect from a Hilton property and we are deeply dissatisfied with the inconvenience and frustration it caused

Don’t stay here. It was one of the worst experiences. Shame on Hilton brand. My list of what’s not good? Toilet flush mechanism barely works, massive stains on carpet, mold in bath tub, get in bed and it smells like cigarettes, and a bad patch job in the wall. It was worse than an average motel 6.

Generally Hampton Inns are consistent, clean and located in nicer neighborhoods. For one it was not easy to find since there was not a visible sign from the street and even the small sign above the carport was blocked by trees. Where to start? For one the place seems run down, dirty carpets, horrible stains in the bathtub, and a less than friendly staff. Hampton breakfasts have always been meh but this was even worse. Lack of fresh fruit, no oatmeal(really), stale muffins/bagels, the tiniest cups for juice and lackluster coffee defined this place. They only have two handicap spots and both were taken the first night. Uncomfortable beds and pillows with ill fitting fitted sheets that wouldn’t stay on. Then there was the stains on the mattress and only one set of towels for the 2 nights. Of course we do try to reuse towels yet they didn’t give us an option. And we ran out Kleenex tissues. Naturally I had to go back to ask for bottles of water that are generally given to Gold rewards members. No apology and no thank you for being a rewards member. We have rewards at other hotels so perhaps our loyalty to Hilton needs to be revisited. This is not the experience we expect from a Hilton property nor should anyone. In the hospitality industry you should expect to be treated better. I will include a picture of the sheets and mattress plus the stains in the tub.

Check-in was straight forward and staff excellent. But hotel is a bit rundown - elevator jammed, corridors are not air conditioned, ice machine on our floor is broken. Otherwise, room is clean, simple, and bed is comfortable.