Guest User
September 3, 2024
We stayed at this hotel while on a two-night vacation to explore the city. Our check-in experience was fine, and the front-desk employee was pleasant. When we entered our room, we were confronted with a very damp odor…and not just a little bit either. Our initial reaction was “well, maybe if we turn up the a/c that will solve the problem.” No dice. And to further contribute to our impression of this room, there were two, rather large dead flies laying on the a/c unit. This made us ask ourselves, “How long as it been since anyone has been in this room?” We returned to the front desk and informed the (same) front-desk employee that the room had a very damp odor and that were requesting a different room. As it turns out, another staff member assisted the front-desk person and told us, “Oh, some of our rooms have a bit of a smell, but most people get used to it.” I politely repeated my request for a different room. We received our new keys and went to our new room. This room also had a noticeable damp odor, but it was less offensive than the first room. As we were staying only two nights, we decided to accept the room and make the best of things. We were grateful for the pleasant and helpful attitude of the staff in making this room change. Overall this hotel is below the standard we have become accustomed to at other Hampton Inns. In addition to the guest room odor, the property has a general run-down appearance, and our bathroom was in serious need of renovation. Specifically, there was visible mildew in the grout adjacent to the bathtub, and the more than 25% of the surface area of the bathroom door hinges were covered in rust. This would not be acceptable in any hotel, but it was very surprising to see in a Hampton Inn by Hilton. There are five other hotels in the immediate vicinity of this property, and we would choose any one of them before ever staying at this hotel again.