Cambria Hotel Columbus - Polaris

Convenient location near Polaris with easy access to dining, shopping, and nightlife. Guests praise the consistently polite and friendly staff for excellent service.

Very disappointed in this hotel. Bad first impression when I walked in. Front desk employee did not acknowledge me and was not friendly at all. Just stared at me. Got to my room on the third floor and the hallway smelled of stale beer. Room was in poor shape. Furniture scuffed up, close up mirror was rusted, and bathtub floor was scratched up. No free breakfast here either, which is ridiculous. Every other mid range hotel chain can manage to throw together a free breakfast that costs the hotel a few bucks but not this one. Hotel is in a nice area with lots of restaurants and near a big mall. Traffic can be heavy at times. 20 minute drive to downtown Columbus if no traffic. Lots of other hotels to choose from in the area that are probably a better value.

I was so very disappointed in this place. For the money paid it was nothing special and the reason we chose it was the pool and jacuzzi. The pool area was closed, they knew this when I called asking for certain things to help with my sister, as she is seriously ill and struggles to breathe. Upon check in when seeing the sign, I asked why didn’t they didn’t tell me when I called that the pool was closed? I requested ground floor handicapped room, hopefully near the elevator. They said no notes for that were showing First room 4th floor, opposite end of hotel. When we got in the room it was dirty and looked like someone was still staying in it I had to leave her in the hot room so I could go get another room. So then the next room, 3rd floor, 3 long hallways to the elevator‍♀️ I asked to speak with the manager. I was told there was not one on duty and they would contact me tomorrow. Tomorrow never came apparently, never got to talk to one the whole time. This is listed as a nice hotel and it’s pricy. It’s outdated, not what it was in its original build for sure. Breakfast is an additional $13, no matter what it says. I saw it, no thanks. They also don’t serve it every day and not a restaurant as advertised, just breakfast. I can’t express how upset we were. We concentrated on our time and not the hotel. Didn’t want to get into squabbles, came to make memories with my each other while we can. This hotel was not a pleasant memory Stained bedding, ripped curtains, community toiletries Don’t believe the ads or reviews, don’t bother. There are less expensive hotels right across the parking lot. Save the hassle and money and book elsewhere is my suggestion