Rothschild-Pound House Inn

Location: Guests appreciated the hotel's proximity to local attractions, such as downtown shops, restaurants, and the Chattahoochee River. The neighborhood was described as quiet and safe.

Lovely Lovely. Considering the age of the property it was in great condition and very clean. The breakfast was excellent and the furnishings were charming.

Absolute worst customer service I have ever experienced. I would love to be able to describe the rooms and facilities, unfortunately I never got the chance. I travel extensively and I had planned a trip to Columbus with my wife for a special occasion. We much prefer to stay at historic B&Bs for getaways like this, and the Rothschild-Pound House looked like a great choice. Most hotels were booked in town (which maybe should have been a clue as to how there was an available room here). On July 1st, I made a reservation for the 12th at which point my credit card was promptly charged the full amount. The day before I was to arrive, I received a phone message at 6:30am stating that they were having the floors redone and would be cancelling my reservation. I'm not sure how they didn't realize they'd be having the floors done that day until 24 hours beforehand and nowhere on their website or in any correspondence is there a mention of renovations. Their own policy, if I had tried to cancel my reservation, is "Cancelation must be made 14 days in advance of the check-in date. If canceled after that, a 50% credit will be offered for a future stay." I returned the call to see how they would offer to make this right on such short notice and it went straight to voicemail. 6 hours later, I received a call-back from Mamie Pound. Her advice was for me to book at another hotel in Columbus and offered to give me the phone number of the Columbus Marriot. Less than helpful, to say the least. Not even an offer of a 50% credit off of a future stay as per their own policy (not that I would ever actually consider staying here in the future). When I stated the facts back to her, she became very defensive and accused me of arguing with her. (You can see all of the other reviews on-line regarding the owner’s defensiveness.) I was in the middle of asking another question when she simply hung up on me. Extremely unprofessional, rude, and no way to build customer goodwill. As of this writing, my credit card still has not been refunded. My advice, if you are traveling to Columbus, is to book your stay elsewhere than at the Rothschild-Pound House. I was forced to.