Rothschild-Pound House Inn

Lovely Lovely. Considering the age of the property it was in great condition and very clean. The breakfast was excellent and the furnishings were charming.

There was a bed, and no breakfast This was a disappointing stay. The accommodation and services I reviewed, booked and paid for were not what I got. First, I was unable to reach the owner prior to check in. When we arrived on time for check in, I was told the room was not ready and the owner was not thrilled that we brought our dogs, despite the listing describing this place as pet friendly. This was off putting, but not the worst part. We came back a couple hours later and this is when I found out the Deluxe room with kitchenette was no longer available, and we were put in a small room downstairs. At this point, my kids and dogs have been in a car all day and Im exhausted, so I think maybe the service will make up for it. WRONG, no mention of the champagne service or hors d'oeuvres from the host that night. And when I asked about breakfast, I was ignored. AT A BED AND BREAKFAST. The room was nice enough if I had traveled alone, but I booked my original reservation specifically for the experience/service and larger space. We were in town to visit a family member at Ft. Moore and I'd caution other military affiliated guests from patronizing this business.

RPH Inn The RPH Inn was a great and comfortable stay. Mamie Pound was amazingly friendly and responsive. Daily breakfast and wine in the evening was provided. Highly recommend. Will stay again.

Absolute worst customer service I have ever experienced. I would love to be able to describe the rooms and facilities, unfortunately I never got the chance. I travel extensively and I had planned a trip to Columbus with my wife for a special occasion. We much prefer to stay at historic B&Bs for getaways like this, and the Rothschild-Pound House looked like a great choice. Most hotels were booked in town (which maybe should have been a clue as to how there was an available room here). On July 1st, I made a reservation for the 12th at which point my credit card was promptly charged the full amount. The day before I was to arrive, I received a phone message at 6:30am stating that they were having the floors redone and would be cancelling my reservation. I'm not sure how they didn't realize they'd be having the floors done that day until 24 hours beforehand and nowhere on their website or in any correspondence is there a mention of renovations. Their own policy, if I had tried to cancel my reservation, is "Cancelation must be made 14 days in advance of the check-in date. If canceled after that, a 50% credit will be offered for a future stay." I returned the call to see how they would offer to make this right on such short notice and it went straight to voicemail. 6 hours later, I received a call-back from Mamie Pound. Her advice was for me to book at another hotel in Columbus and offered to give me the phone number of the Columbus Marriot. Less than helpful, to say the least. Not even an offer of a 50% credit off of a future stay as per their own policy (not that I would ever actually consider staying here in the future). When I stated the facts back to her, she became very defensive and accused me of arguing with her. (You can see all of the other reviews on-line regarding the owner’s defensiveness.) I was in the middle of asking another question when she simply hung up on me. Extremely unprofessional, rude, and no way to build customer goodwill. As of this writing, my credit card still has not been refunded. My advice, if you are traveling to Columbus, is to book your stay elsewhere than at the Rothschild-Pound House. I was forced to.

This was a disappointing experience, especially considering this was a special trip to see a family member in RS. The room was not ready upon check in, and the owner asked us to come back later. When we came back, we found out the room we booked was not available, and instead a small room with one bed was offered. We had been traveling all day and my phone was dead, so I made the mistake of staying. The services listed, like champagne and breakfast, are not available. Our room didn't have a functional bathroom door, and we left as soon as we could. After communicating with the owner, she told me breakfast is an additional cost.

Excellent friendly service. Comfortable and pleasant stay.