Holiday Inn Express & Suites Columbia Downtown – the Vista

Here it felt like Christmas morning every day complete with a hearty breakfast every morning! And the hospitality was truly top-notch. Too cold to swim, but I did get my workout on. Overall, it was a great experience.

Disclaimer:Although a travel agent, I will always review based on a traveler perspective with customer service insight as I have lived both positions for a very long time. Customer service in conjunction with my experience as a customer is what drives my repeat business and recommendations to friends, family and clients. I booked this location for a one night stay as a stop through for a concert that I was attending close by on the way to the mountains. Due to the popularity of the concert, the hotel was sold out and the front was busy with check ins. The staff at the front desk were amazing and did a great job in getting my daughter and I checked in and explaining parking. As someone who often opts for smaller hotels with a more personalized feel, I also appreciate some of the bigger brands for certain things and this location did not disappoint. The premises were clean, and the room was spacious, clean and very quiet. I felt safe at this location and enjoyed my stay and would absolutely book this location again when coming in town for more concerts. We were able to walk and get something to eat without sacrificing the parking spot on location that we were able to get when we arrived. I did not catch the gentleman's name that checked me in or the lady who checked me out but their customer service was great! Kudos to this location for having amazing employees with great customer service and for the cleanliness of everything. I just referred two clients to this hotel for an upcoming stay they have in Columbia and will continue to do so with other clients.

Having stayed at HIE S over the years, we have expectations as we are paying $300 a night. 1. Our room after the first night of three, was never cleaned, e.g., night 2 beds were made 2. Night 3 room was never visited; everything exactly as we left in morning. Especially annoying in that we were driving an hour each way to attend Masters Tournament 3. Spoke w/ front desk, never heard from manager. Some promise of points to be added to our account—none yet 4. Staff interacted w/ polite