Hyatt Place Columbia Downtown

Location: Frequently praised as "perfect" for proximity to downtown, shops, restaurants, and events like the Colonial Life Arena.(based on 1 review)

Extremely clean hotel; very pleasant & friendly personnel; check in & out without any issue, everyone at front was pleasant & helpful; arrived late & back parking was full, valet directed us to overflow at parking garage, when leaving valet walked to garage with us helped with luggage & opened gate for us! We were both very impressed with customer service provided by everyone at this Hyatt property!

We don’t often complain. We travel a lot. This hotel was cheap so we didn’t have high expectations. However, it was awful. We had to move rooms three times. The AC wasn’t working in one room and they were aware prior to putting us in it. The rooms we dirty. There are piles of dust and trash under the desk/ drawers/ cabinets. There is trash on the floor throughout the hotel. The breakfast was minimal and barely edible. Thin walls/ doors and you could hear neighbors from 5 rooms down. One elevator was broken and the second (only) elevator broke - thank goodness they did get it fixed same day. And the worst part of our stay- on the day prior to noon check out, we had our one year old napping in the room. Do not disturb sign on the door. Lights out. Sound machine turned on. Housekeeping let themselves into our room, turned on the lights, unplugged the sound machine & woke up our napping baby. We had not even checked out as it was not noon yet!! Needless to say, this mama was furious. The ladies downstairs were very nice and apologetic. They also said their manager would call me the next day. Guess what? No manager called me.