Hilton Columbia Center

Overall, nice room and location

I couldn’t ask for a better place to stay to bring in the new years … or in general ! I will deff be back !! The views. The location. The inside is the hotel. Beyond perfect. Great for walking. Great for walking with little ones. Everything worth seeing is soooo close. My daughter and I truly enjoyed it and still are enjoying ourselves.

We very much enjoyed our stay at this hotel. Very comfortably situated near many downtown attractions, but off of the main road.

Loved this hotel. Very clean. Staff very professional. Great location. The pool area is the nicest outdoor pool we have found in Columbia. This will be our go to in the future.

Fantastic location

I feel this hotel took advantage of me financially, so I called Hilton and will have to talk to them again after the stay is complete to see what they can do. I made a reservation a month ago, and while traveling down, I received an email asking me to go ahead and pick a room. I did and almost had a heart attack when, right behind it, my phone received an email that my credit card was charged $338.27. I called the front desk because I was sure that wasn't the price when I booked the room. I was told that once I clicked the room, although she KNEW I was not there yet, nothing could be done. I have been a loyal Hilton Honors member for years. I was a diamond member just last year but was told nothing could be done. I went online and saw that I could book the room for $191. The lady at the desk was very rude, I might add. Her name was Tobie, and she informed me that nothing could be done. I can tell you that with her attitude, she didn't want to do anything and did not care. I felt like the hotel reached into my pocket and took out $100. It is wrong to gouge customers like this, and I am astonished that Hilton would allow this. I returned and found the email where I made the reservations, and no price was attached. I can't prove it was not that much...so I will pay $285 for one night when I could have paid $191. This is a terrible business practice, and I desperately wished I had not selected the room because I would have never agreed to that exorbitant price. I called the main Hilton #, and they tried to contact the hotel but could not get the hotel to answer. I would not trust this hotel, and I am amazed at how I was treated. One can simply check my record. I am not one of those people who complains a lot. You can check out my reviews, but this one is wrong and really hurts. I would choose a different hotel.

This Hilton is in a decent location for the USC buildings/campus. Some of the staff are courteous & helpful (shoutout to Mickey & Cameron at the hotel bar!) and others are definitely just there for a paycheck. The morning staff was not nearly as friendly as the afternoon crew. The elevators are old and make weird/scary noises. The free coffee machine was broken throughout our stay, with no offer to get any from the restaurant. Parking is $18 per night. The rooms are older and the air temperature is inconsistent and difficult to control. The vent was positioned to blow right in the bed in your face as you sleep. The makeup mirror is positioned way too high. The shower was tiny and it took two of us to pull hard enough of the spigot to get the water to flow only from the shower head and not leave us standing ankle deep in water. When we arrived the toilet had not been scrubbed out, as there were remnants of a past guests usage. Overall, for the price you pay per night, I’d stay elsewhere, but it’s fine for a night or two.