JeffBJones
August 15, 2024
I feel this hotel took advantage of me financially, so I called Hilton and will have to talk to them again after the stay is complete to see what they can do. I made a reservation a month ago, and while traveling down, I received an email asking me to go ahead and pick a room. I did and almost had a heart attack when, right behind it, my phone received an email that my credit card was charged $338.27. I called the front desk because I was sure that wasn't the price when I booked the room. I was told that once I clicked the room, although she KNEW I was not there yet, nothing could be done. I have been a loyal Hilton Honors member for years. I was a diamond member just last year but was told nothing could be done. I went online and saw that I could book the room for $191. The lady at the desk was very rude, I might add. Her name was Tobie, and she informed me that nothing could be done. I can tell you that with her attitude, she didn't want to do anything and did not care. I felt like the hotel reached into my pocket and took out $100. It is wrong to gouge customers like this, and I am astonished that Hilton would allow this. I returned and found the email where I made the reservations, and no price was attached. I can't prove it was not that much...so I will pay $285 for one night when I could have paid $191. This is a terrible business practice, and I desperately wished I had not selected the room because I would have never agreed to that exorbitant price. I called the main Hilton #, and they tried to contact the hotel but could not get the hotel to answer. I would not trust this hotel, and I am amazed at how I was treated. One can simply check my record. I am not one of those people who complains a lot. You can check out my reviews, but this one is wrong and really hurts. I would choose a different hotel.