Holiday Inn Express & Suites Columbia-Fort Jackson

The area wasn’t so great, but luckily had no issues. The room was very spacious and clean. Staff was very helpful and welcoming. Would stay here again.

Subject: Complaint About Unpleasant Stay at Holiday Inn Express, Two Notch Road, Columbia, SC Dear Holiday Inn Express Management, I am writing to express my deep dissatisfaction with my recent experience at your Holiday Inn Express location on Two Notch Road in Columbia, SC, dated May 30th, 2025. This incident marks the most disappointing hotel experience I have encountered in the past decade. Upon our arrival, my family and I checked into our room, placed our bags inside, and headed out to visit my son’s house. Returning to the hotel around 12:15 AM, we were appalled to discover roaches in our room. It's widely acknowledged that seeing even one roach usually indicates a larger, hidden infestation. Concerned about the cleanliness and safety of the room, we immediately decided to check out. Approaching the front desk, we requested a refund, only to be met with an offer to switch rooms or floors. We declined this offer, as we had already lost confidence in the hotel's hygiene standards and wanted a refund to seek accommodation elsewhere. Unfortunately, the staff member at the front desk denied our request for a refund. His refusal was not only dismissive but also came with an unexpected rudeness. When asked for the manager's details, he instructed us to find them ourselves and ordered us to leave the premises. This customer service behavior was not only lacking in professionalism but also exacerbated our frustration under such unacceptable conditions. I strongly advise against booking a stay at this particular location. As evidence of the situation we faced, I have photographic documentation of the roaches present in the room. I trust that this matter will be taken seriously and am hopeful for a resolution. Thank you for your attention to this unfortunate incident. Sincerely, Travis [Your

Nice room and breakfast - TV was not good The room was very nice. My only negative is that the TV had no online guide. The card containing the channel line up didn't match the available channels. I arrived late at night, got ready for bed, and wanted to watch a little TV before retiring. The card listed channels 4 thru 62. The TV had channels 66-1 thru 88-?. When I selected 66-1, for example, there was a long commercial with no indication of what channel I was looking at. Very frustrating to find a channel to watch. I tried to call the from desk to see if there was a way to find out what channels were available, and the phone didn't work either. The next morning I went to the front desk and found that there are two different TV channel line up systems, and that the card in my room didn't match the TV channel line up in my room. Very frustrating. Other than the TV issue, the room was very nice and breakfast was great.