Sleep Inn & Suites

Inn & Suites Google review summary 3.9 666 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Priceline 7.3/10 · 93 reviews Tripadvisor 3.2/5 · 71 reviews Made reservations last month $199.00 plus fees and specifically asked for a handicap accessible room. Was assured that it would be. Got there went straight to bed, middle of the night my mother in law went to restroom, low toilet wit loose lid that shifted and nearly put her in the floor, no handrail, tall tub instead of shower, she could not get in. No rails there either, toilet paper holder was broken and laying under sink and paper was behind her where she could not reach. Fast forward to the " breakfast buffet style breakfast " 4 or so biscuits and some sausage patties...oh the waffle iron was working I think. We went to waffle house instead. Called customer service and spoke to Anna, said was sending a claim to them and if they didn't take care of it when we checked out to call back and they would handle it. Nothing was known about it and no Mgr on premises. Called customer service back and after 30 minutes on the phone offered me extra points, I told him I didn't pay with points but with money. Was told to call hotel because of being privately owned they couldn't help me. I have been trying to get in touch with the manager to no avail. Will try again tomorrow. I am a Choice rewards member but will never stay at one of their properties again. Motel 6 would probably have been better. Update, been a week nor response from anyone yet. I guess the best way to handle an issue is to ignore it till it goes away

I'm sorry to say that I would never stay at this facility again. Issues: (1) phone had no phone cord--you had to go down to the desk to ask a question; (2) bathroom door would not close...drug the floor; (3) bathroom main light was out; (4) bathroom sink would not drain properly; (5) bed was not made up for the 2nd night's stay and no fresh linens were provided; (6) no additional blankets or pillows in closed; (7) the desk clerk had to be tracked down...not at the desk on most occasions...outside smoking. On a positive note: the bed was comfortable and the breakfast was pretty good.

I'm only giving this 3 stars because management went above n beyond Amy will keep us coming back.checked in and I went to my room to catch some z's before we go to work. Husband n another person in another room went to home depot before coming back to sleep before work at night. All of a sudden, I hear stomping and running back-and-forth and the room above me. So I thought it was kids I left it alone. Then I hear it again n again. I go downstairs and I ask like young lady at desk is there construction going on or are there kids upstairs? I told her we sleep during day work at night. Turns out there was another complaint on them before I got there...she said she would handle it. I went back to my room. Just as I was drifting...BOOM BOOOOOOM BOOOM BOOOM I couldn't believe it. I put earplugs in n tried to ignore. Husband got back and tried to sleep ....nope Boom boom boom. He called downstairs. They apologized and said they would handle it. Well...u could tell they went running toward the door...then u could hear a slam and huge booms...enough to where our pictures shook like they were jumping up n down. Over and over and over again. I went down stairs in tears just exhausted n upset.. I really couldn't believe this is happening Amy was called yet again...the young girl working was so empathetic and so apologetic. They really did all they could do on my part. Asked me if I wanted to move.. I said no..I should t have to up n move all my stuff. I went back upstairs. More noise for like 20 more minutes and then it stopped. I. Assuming they took care of it. The girls at the desk and Amy will make easier to come back again. Word of mouth is the best or worst advertisement. They helped me because they elwanted to not cuz it was their job. They went above n beyond Thank u ladies

We were very disappointed with this property. The WIFI connection was so poor that we could not use it. The shower had only lukewarm water and very, very low water pressure. There was no hair dryer in the room, which the Sleep Inn site said they had. When I brought up these concerns with the front desk clerk at checkout she was completely unconcerned. She shrugged off my issues. I would not recommend this property.

The hotel room was clean and comfortable, meanwhile the 3rd floor hallways apparently are not air conditioned because July heat was there! Breakfast wasn't anything to write home about, so don't expect much. Milk supply is very limited so if you want some don't mess around because by 8 am its gone and they''ll say we are out. Really! The little fridge has approximately 12 little bottles or less and half of that is chocolate milk. Snooze you lose.... Had to get room cards reloaded twice when they didn't work over 2 days. Just little things that are aggravating that are an easy fix. Again room was clean and comfortable but little things were a nuisance. Vending area with ice machines are only available on first floor only because it appeared they were working on 2n and 3rd floor.

Front desk staff was rude and not helpful at all. They did not tell us where the fitness center is, where to go for the elevator and the room was nasty. The bed linens were dirty, the phone did not work, the light in the bathroom didn't work. However the manager called me first thing in the morning and was extremely nice and professional