Sleep Inn & Suites

Inn & Suites Google review summary 3.9 666 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Priceline 7.3/10 · 93 reviews Tripadvisor 3.2/5 · 71 reviews Made reservations last month $199.00 plus fees and specifically asked for a handicap accessible room. Was assured that it would be. Got there went straight to bed, middle of the night my mother in law went to restroom, low toilet wit loose lid that shifted and nearly put her in the floor, no handrail, tall tub instead of shower, she could not get in. No rails there either, toilet paper holder was broken and laying under sink and paper was behind her where she could not reach. Fast forward to the " breakfast buffet style breakfast " 4 or so biscuits and some sausage patties...oh the waffle iron was working I think. We went to waffle house instead. Called customer service and spoke to Anna, said was sending a claim to them and if they didn't take care of it when we checked out to call back and they would handle it. Nothing was known about it and no Mgr on premises. Called customer service back and after 30 minutes on the phone offered me extra points, I told him I didn't pay with points but with money. Was told to call hotel because of being privately owned they couldn't help me. I have been trying to get in touch with the manager to no avail. Will try again tomorrow. I am a Choice rewards member but will never stay at one of their properties again. Motel 6 would probably have been better. Update, been a week nor response from anyone yet. I guess the best way to handle an issue is to ignore it till it goes away

I'm sorry to say that I would never stay at this facility again. Issues: (1) phone had no phone cord--you had to go down to the desk to ask a question; (2) bathroom door would not close...drug the floor; (3) bathroom main light was out; (4) bathroom sink would not drain properly; (5) bed was not made up for the 2nd night's stay and no fresh linens were provided; (6) no additional blankets or pillows in closed; (7) the desk clerk had to be tracked down...not at the desk on most occasions...outside smoking. On a positive note: the bed was comfortable and the breakfast was pretty good.

My bathroom wasn’t the cleanest. The beds were comfortable and the staff were friendly. There were lots of marks and scuffs on the walls. The hotel had a weird rule that if you live anywhere near the surrounding counties you must give them a $200 cash deposit. I took pictures because of that, I usually don’t take pictures. I chose this one because it was really close to my parents but I won’t book there again. I often come to take them for appointments and things like that but live 2-3 hours away in one of the “surrounding” counties and may not have the extra for them to keep until I check out of the room.

Nice, quiete

The hotel looks great on the outside, but needs some real love on the inside. Could really use some paint. The walls in the hallways and in the room we were in were scuffed up really bad. The wall next to the toilet looked like somebody had gotten sick and the wall needed to be cleaned. The toilet seat was half unscrewed. There were signs stating it’s a non-smoking facility but you can smell smoke in the halls and the room had a stuffy old cigarette smell to it. The bed I had was soft and comfortable. The other queen bed in the room had some issues. Family member said it smelt like an old sweaty guy and needed flipped. Staff was friendly The pool was WARM!!! ❤️ This is rare in my travels. Loved it!!!

My mistake was looking under our beds when checking out. Multiple good n plenty or pills under the bed. Green/brown grape or some Sort of food also under the bed. Also, a visor cap that a previous guest had left was also under the bed. I guess $150 doesn’t go far these days. Breakfast was not all that great either.