SpringHill Suites Colorado Springs Downtown

The room is spacious and well designed. There is a partition between the beds and study table which allow us to work on laptop without disturbing the other person who was sleeping. There are varieties for breakfast. The hotel location is also near to a lot of restaurants

If you check in at night, the front door is locked. There is a sign that says guests must ring the doorbell to announce their presence to the front desk. Ask a black woman, I had to state I was there to check in in order to gain entry. Not more than five minutes later, while I was still at the front desk checking in, a white woman arrived and the same receptionist looked up and buzzed her in without asking any questions. The white woman had her suitcase and stated AFTER entering, she was there to check in. I understand security regulations and have no problem complying. However, my expectation is that the rules will be applied to everyone fairly. In addition, later that night, we stopped by the small convenience store to purchase a few items for the room. At the time, there was no one at the front desk, but there was a woman cleaning the store area. After we had picked up our items we turned around and the woman who was cleaning had started walking away. So we headed to the front desk to pay at which point the same receptionist from earlier came sprinting out yelling "I'll ring you up for that." Based on our previous interaction with her, it felt as if she was accusing us of trying to get away without paying, which was not the case. When we asked for a receipt (and who wouldn't based on the previous interactions), the receptionist huffed "I can only print out a version from the ledger." We replied, "No problem." Then she said, "Yeah, but it won't be itemized to even show what you purchased." We said it didn't matter, we still wanted a receipt. This was specifically because of the receptionist's previous interactions with us. We did not want to leave without proof we had paid. The receptionist sighed loudly and made a big deal of printing the ledger and taking a permanent marker to cross out all of the previous transactions listed while proclaiming, "I have to black out other guests' information for their privacy." Hmmm. The entire interaction with the front desk receptionist made me feel sad and uncomfortable. Despite the lovely location and excellent facilities, I would not recommend this hotel to any people of color nor any white people with a conscience.

We weren’t sure about where to park until one of us checked in at the front desk and confirmed the parking garage next to the hotel was correct. We brought in the original ticket when entering the garage, and it was linked to our room/account. We were given a bar code to scan when exiting and entering during the stay. The room we were given had plenty of room with a nice-size closet. Appreciated the seating area with the sofa and desk. Housekeeping does not take place unless requested; the few housekeeping requests we made were taken care of immediately. We filled up our water bottles at the water fountain station on the first floor; to get there we walked through either the hallway with the white doors or the courtyard. Breakfast offerings were good and water was always available in the lobby. We enjoyed our meal at the restaurant on the 8th floor. We also easily walked to other restaurants during our stay, as well as to the Pioneer Museum and to the U.S. Olympic and Paralympic Museum. Had a great stay.

Nice Hotel I plan to return to this hotel when visiting Colorado Springs. The staff was friendly and hotel was in a nice location.

Great stay Very clean and spacious room. Breakfast was good. Property was quiet and staff were friendly and helpful.

Negatives: I was given a handicap room even though I did not book one. Because of this the bed was very low. The mattress was honestly the worst mattress I have ever slept on. It was lumpy and slanted. It felt like a half inflated air mattress. It was very difficult to sleep. The pillows also contributed to my terrible nights sleep. Worst pillows ever!!! Sadly because of this, I will not stay here again. I hope for every other guest's sake, they had more comfortable beds and pillows. Also the shower was a curbless, walk-in shower which flooded the bathroom. There was a drain in the middle of the bathroom floor, outside of the shower, but it did not help much. The flooding was ridiculous and dangerous. I almost fell because of the water, luckily, I caught myself. Positives: The property was modern and was decorated nicely. The breakfast offerings were good. The restaurant on the 8th floor was fantastic!