Rodeway Inn & Suites

We chose this hotel primarily for its attractive location, booking two queen beds for a two-day stay. However, our experience quickly turned sour. Upon arrival, we were assigned a room with two double beds instead of the queens we had reserved. The cleanliness left much to be desired, as the bedding had an unpleasant odor. After multiple requests, we were finally moved to another room, but it contained one queen bed and one double bed. The explanation given was that rooms with queen beds had been allocated to the hotel staff. The whole process took 3 hours leaving us inconvenienced during the night. The following day, we ventured into the mountains, leaving our belongings in the hotel room, as our reservation was for two days. However, upon our return that evening, we found ourselves locked out of our room due to a card key issue. Multiple visits to the reception proved futile. Eventually, a staff member attempted to assist but couldn't open the door either. The situation escalated when the manager knocked on the door only to discover another guest inside. Shockingly, some of our belongings had gone missing, including mobile chargers, clothing, personal toiletries, and other essentials. Despite heated arguments, the hotel staff displayed a complete lack of responsibility. A confrontational individual, even threatened us in an abusive manner, demanding that we leave the premises. It was only after threatening to involve the police that the hotel agreed to provide us with another room. This entire ordeal unfolded despite our exhaustion from a full day of hiking, with a young child in tow, and left us stranded at the reception for 3-4 hours. The hotel staff seemed utterly disorganized, unable to track room assignments, and offered no accountability for their mistakes. They did promise to reimburse us, but their credibility is questionable at best. Adding to our disappointment, the hotel's website had advertised breakfast as included, yet they failed to provide even coffee or water. In summary, our stay at the Roadway Inn & Suites was marred by incompetence, unauthorized room access, unprofessional behavior, and empty promises. We cannot recommend this establishment to others. #NotRecommended #Unprofessional #UnauthorizedAccess #Threatening #Theft #RoadwayInnSuites

Be aware that breakfast is absolutely NOT offered for 9/12 of the year (only during high season that begins after Memorial weekend); they are misrepresenting this location. This location is fairly walkable, but most of the nearby restaurants and stores are on the other side of a very congested four-lane road. Definitely be aware of your surroundings if you venture out after dark; we encountered some very questionable personalities. The motel has definitely seen better days with stains on the walls, cracked floor tile, holes in doors, holes in the bedding and Foul-smelling water. The microwave was badly stained and missing parts. The pool was either nonfunctional or simply hadn't been filled yet despite it being the latter part of May. That being said, the beds are adequate and the staff is friendly and helpful. Housekeeping replaced towels and made the beds daily which was more than we were expecting after finding underclothes from the previous occupants in the middle of the floor when we first arrived.