Homewood Suites by Hilton Colorado Springs - North

In town for business and stayed at this hotel until our hotel opens. The staff was very friendly. Nice large rooms that are clean. Nice Pool and near lots of restaurants. You will love this place.

Very Poor Management – Needs Serious Improvement I checked in around 9 PM, and while the front desk lady was polite and helpful, my overall experience was disappointing due to extremely poor management. When I entered Room 105, I immediately noticed a large bug in the bathroom and hair on the bed – clear signs that the room was not properly cleaned. I called the front desk, and she casually mentioned that they were sold out the previous night and the housekeeping staff might have had too many rooms to clean. That’s not an acceptable excuse for lack of cleanliness. The next morning, I found another big bug in the room. I went to the front desk again and explained everything. She offered me another room (Room 213), but unfortunately, even in that room, I found hair on the bed. That clearly shows a pattern of poor housekeeping standards. The bathroom water pressure was extremely low, and although there was hot water, it was barely warm – not good enough for a proper shower. Breakfast was another low point. The dishes were dirty, and the food was running out. The breakfast attendant seemed disengaged and didn’t bother to refill items promptly. To be clear – the issue is not the employees themselves. The root problem seems to be weak management. When leadership is lacking, the rest of the staff tend to follow suit. It’s time for the manager to step up, take responsibility, and ensure quality control in every department. On the positive side: The front desk staff were friendly and professional. Also, the rooms, lobby, and kitchen area appear to be recently renovated, which is a plus.

Great stay! We were here a week and found the room quiet and conveniently located. Bed a little hard for our liking, but not bad.

Fast Checkin and Great Staff! Staff was friendly and hotel was clean and great night's stay.

It's a great place to stay.

We recently spent two nights at this property after having a problem at another Hilton property. Even though we arrived about 15 minutes after making the reservation, our room was ready. The property is in a good location near shopping and restaurants. All of the staff were very nice. We liked the room. It was more modern than some other Homewood's and was clean and comfortable. It was a little loud since it faced the interstate. The windows aren't very well insulated for noise. The hotel serves the standard Homewood breakfast and has a nice fitness room for a relative small property. I would have rated this hotel higher if not for two issues. First, I requested housekeeping service, which was not provided. I also had to ask for a bar of soap, which should be provided in every room (not just the bottles of "goo." Second, although the breakfast had a nice variety of items, it was not replenished. On the first morning, we ate about an hour before it was to close and the fruit bowls and juice pitchers were almost empty. No one was around to refill them. We were a little earlier on the second morning so things were still mostly available. We noticed that the employee working at the front desk was also taking care of the breakfast. That would explain the problem. Requiring one person to do two jobs is just poor management. If service issues are resolved, this property could be rated a 4 or 5.