Hilton Garden Inn Colorado Springs North Air Force Academy

This is hotel is good service and nicest room and I recommend u this hotel

Very nice

As loyal Hilton members, we always look forward to staying at your branded hotels, anticipating a quality experience. This was our first visit to Colorado Springs, and we had high hopes for our stay. Unfortunately, the check-in experience fell short of expectations. Doug, the front desk associate, lacked enthusiasm and professionalism in welcoming us or providing information about the hotel. His demeanor was noticeably more engaged in a basketball game than in assisting guests, which set a disappointing tone for our arrival. Our room itself was clean, comfortable, and well-maintained, though the layout felt incomplete—almost as if a piece of furniture was missing, leaving an unusually large empty space. Breakfast service and pricing were particularly disappointing. The cost did not align with the quality offered, as the selection consisted of items typically included complimentary at other hotels. For example, during our return trip, we stayed at a Sleep Inn for $100 per night, where the breakfast offerings were more substantial and of higher quality. Additionally, service was poor—the attendant was consistently unapproachable, creating an unpleasant start to each morning. During dinner, we encountered further service issues. A simple burger and fries order took over 30 minutes despite a nearly empty dining area, with only a few guests at the bar. The meal itself was acceptable, although a requested modification was ignored. The server appeared disengaged and struggled with orders, similar to the issues observed at breakfast. One positive note from our stay was the recovery of a sentimental item—a treasured blanket we had left behind. However, the retrieval process was frustrating. Despite waiting eight hours after checkout, there was no proactive outreach from the hotel. When we inquired, we were told that housekeeping had not yet reported any lost items. Doug promised to follow up the next day, but once again, we had to initiate contact multiple times before finally confirming its availability. This lack of urgency in handling guest concerns was disappointing. The hotel's location is excellent, making it convenient for exploring Colorado Springs. However, given the overall experience—lackluster service, poor hospitality standards, and operational inefficiencies—it is unlikely we would choose to stay at this property again. Hilton has set a higher standard, and unfortunately, this location did not meet expectations.

very nice rooms, beds comfy and quiet.

Just a great hotel! Super clean from top to bottom. The property was recently renovated and everything looks great, modern, comfortable and well maintained. All associates were super friendly and engaged, while also be efficient and capable. The location of the hotel is great - easy access to I-25, and you’re across the street from coffee, restaurants and some lovely shops.

My husband was ill so we were unable to make or stay and the hotel was unwilling to refund me or change the date.