Home2 Suites by Hilton Hotels in Colorado Springs

The only real disappointment was the induction cooktop came with a tiny little skillet and was useless for more than an egg. And since there was a free breakfast there was no need to cook an egg. We did find grills outside - those should be mentioned on the website. Breakfast was pretty good - not great, but good. It was quite difficult to get the little omelets and sausages out of their heating unit. I would like English muffins rather than bagels. They should post in the laundry that it takes an extra quarter to wash a load on medium rather than light. A quarter is not much, but when one has gotten $5 of quarters and does not have an extra it is quite irritating. The staff at the front desk and serving the breakfast were all outstanding - pleasant and efficient.

The hotel is very clean and fairly new. Room was very comfortable plenty of space for four of us. It’s nice to have an area to sit in the room besides the beds. Front desk were nice and helpful. I would not suggest wasting your time going down for the “free” breakfast. We travel a lot and stay at Hilton brand hotels this was the worse breakfast service we ever had. First day they were out of food by 8am and the person working was rude about it. The second day there was food but only bought out 3 omelets and hash browns at a time. Milk was gone when we got down there at 7:30. They only refilled 3 milks at a time. Our last day we didn’t even stop and went out for breakfast.

Check-in was easy, although the front desk was frequently unstaffed for extended periods of time when we were there. Breakfast staff was great. Yogurt machine was broken. Small market was expensive - the gas station on the corner had many of the same things for half the price. Our issue was with housekeeping. A sign in the room says housekeeping is provided every other day, which is fine. They came the day after we checked in and never again - for our six day stay (and we were out of the room by 9:30 am at the latest every day). They did not replace any towels, and we were given one washcloth for three people over six days (and one make up wipe for the six day stay also). Our kitchen had no paper towels (empty roll on the holder), and those were not replaced for the entirety of our stay despite asking housekeeping staff in the hall, twice. At arrival we had two, half-rolls of toilet paper. We had to ask at the front desk for more because we weren't given any on day two of our stay, and housekeeping never came back for the next four days. There are no shelves in the bathroom, so towels need to be hung over the very dusty door top or on the coat hooks in the main room or over the doorknob. There's a handle on the shower door that would work, but that holds the shower mat. There's a hook next to the shower, but if one person hangs their towel there, no one else has a place to hang the towel while in the shower. Guests could hang towels over the shower doors themselves, but they'll just get soaked when the next person takes a shower. The electrical outlet is placed so that one's small appliances (razor, curling iron, etc.) have the cord draping across the sink. One day there was a very agitated woman sitting in the breakfast area for almost the entire day. There was a snowstorm, so it was nice that she was provided some shelter, but her profanity ridden tirade lasted at least 25 minutes - the entire time we were eating breakfast - and no staff members addressed it. She approached us for money but was very nice when we declined. The pool was clean. The hot tub was not. The fitness area was clean. The laundry was $3 per wash and per dry. We stayed during a snowstorm of at least eight inches of snow, and the parking lot was not plowed the entire time we were there. There aren't a lot of restaurants nearby, but GrubHub was easy. The room was clean (except for the top of the bathroom door and the floor near the bed and sofa). The elevators were fast. Staff people were nice. No airport noise bothered us. Mountain views were pretty.