Hilton Garden Inn Albany Airport

Very convenient location if you changing your flights.

I am extremely disappointed with our recent stay at Hilton Garden Inn Albany Airport. We were there for a baseball tournament (four teams), and from the moment we arrived, the experience was unacceptable. Upon check-in, many families were assigned incorrect rooms with the wrong bed types, and we immediately noticed the poor and unsanitary conditions: bathrooms were dirty, sheets were stained, floors were littered, and many rooms smelled strongly of mold. Our room was clean but did have a strong musty smell, suggesting mold. Prior to our stay, we called ahead to confirm a rate adjustment — the group rate had been higher and was reduced for several families but not all. However, the next day, I discovered that our rate had been silently increased without any notice or consent. When I approached the front desk, I was informed that Linda Reed, the Director of Sales, had made this change without informing guests and refused to honor the previously confirmed rate. When I asked to speak with her, she declined to come to the front desk. In an effort to resolve the situation, I contacted Hilton Corporate, and they assured me an investigation would be initiated. To my shock, just an hour later, Linda Reed called my room directly — not to address the complaint or apologize, but simply to assert, “this is the rate that was quoted, and this is the rate that it will stay at.” Her tone was dismissive and unprofessional, showing no interest in resolving the issue or addressing guest concerns. Beyond the mishandling of rates, the overall condition of the property is unacceptable and reflects severe mismanagement. The hotel is in a state of disrepair: hallways are dim and neglected, carpets are stained, the air smells damp and musty throughout, and common areas appear poorly maintained. The lack of cleanliness, maintenance, and basic hospitality standards is alarming, especially for a Hilton-branded property. Additionally, the fact that group rates were inexplicably higher than standard rates raises serious ethical concerns. Group bookings are typically offered at a discount — why were baseball families penalized with inflated rates? This practice feels deceptive and exploitative. All that said, I do want to recognize that the front desk staff for the most part was kind and helpful throughout our stay. Despite the many challenges, they remained courteous and did what they could within their limitations. Housekeeping also did a great job maintaining our room — it was cleaned as requested and well-kept during our time there. I have stayed at many Hilton properties over the years and have always had positive experiences — until now. This location does not reflect the Hilton brand’s reputation for quality and service. In short: this hotel is very poorly run, in disrepair, and fails to meet even minimal service expectations. Save yourself the time, money, and frustration — do not stay here. We will never return alone or as a team, and I strongly caution others

So gross, smells like pot, and every surface is dirty. I know airport hotels are usually gross but this was the worst I have ever seen. floors and tubs stained. were not greated at all when we came in or when we left. The smell was the worst. Do not stay here.