Ascend Collection Hotels in Colonie

Starting with our check in, the young man at the counter was extremely nice and professional. Our room was what we call a classic stay, everything was clean, plenty of towels, roomy, everything was in working order... everything you want in your room including quiet. The breakfast, Dana, recommended the Lox and bagels and it was delicious. The service was wonderful. So overall, this was an outstanding stay. Try this hotel, it won't disappoint.

The service at this location was absolutely perfect. The girls at the front desk were so kind and made my experience there perfect. For few short days that I stayed at this location almost felt homie do to the fact of the fanatic team of workers.

My wife and I used to love this place, and stayed here a number of times in the past….but this recent stay was like a dip into the inner rings of HELL. First, when we arrived our sheets and bedding had human hair on it, and obviously was not cleaned at all, but half-way shuffled to give the appearance of a made bed. Strike one! We did get moved to a new room, but that was not a good way to start our vacation. Then, we went to take a swim. Please know we had called ahead of time to make sure the pool was working, as we got the hotel for the purpose of taking our son swimming. That is why we booked it. The pool was ice cold, like the final ring of Hell in Dante’s Inferno, like totally freezing. I lasted a few minutes then pulled my kid out for fear he would get sick. (I did get sick by the way, the following day.) I called the front desk to ask about the heat in the pool and they said they were waiting on a part. I figured at least they were working on it and let it go. The next day we try to swim again and this time the pool is shut down, totally not working. Not a big deal except we had booked the hotel simply to use the pool. We asked to speak to the manager, and the woman at the front desk (who was very unfriendly) said she couldn’t find her but would have the manager call us. After several hours and no phone call from the manager, we decided to take a day trip to Oneanta where my wife went to school….since watching TV in a hotel is not that exciting and we had booked the room simply to use the pool. STRIKE TWO! We got back late that night, and I started not feeling well. The next morning the pool was still broken, and still no call from the manager. We went to breakfast and my son wanted the sausage offered but the pan was empty. There was more than an hour left on the breakfast schedule. We waited at least 20 minutes and no one was visibly working the breakfast and no sausage appeared either. So, I went to ask the front desk about the sausage situation. It was the same miserable woman as before at the front desk. The woman at the front desk was rude, and said “I don’t work there” when I told her about the breakfast situation. I thought ***? She cannot call or buzz the breakfast people from the front desk and inquire? I asked her: “does someone work there?” And she replied yes and told me to go back and find them. This I found to be very odd given we are in times of COVID and inviting people to go into a food prep area seemed weird, but I followed her direction and went back there, and found a middle aged woman so in love with her cell phone, oogling it as if it was the greatest lover she had ever known, and not seeming to be doing any work at all. I asked her about the sausage and she gave a one word reply of: “finished.” Really? It was an hour left before breakfast ended and they are going to start shutting down the options? I went back to my table, and my very disappointed 6 year old who didn’t get to swim other than a few minutes in a few

The hotel is an old one and it seems as though it's caught between what it was and what it wants to be. Our overnight stay was fine, but that was about it. The room was clean, but crowded with the old kitchen and king bed. The hotel overall showed its age. Staff were generally helpful and pleasant to deal with. The hotel felt dark most of the time. Breakfast was pleasant although to get coffee or tea you had to go the front desk and when we went to breakfast, there was neither available. We probably would not return to this hotel as we're fairly sure that we could find a better quality in the area for the price.

Excellent stay with you, your staff is very good manners and quite helpful with the surroundings of businesses that were nearby the hotel. Very clean rooms and comfortable king size beds, definitely will stay at your hotel again.

Because it is too late, I don’t want to drive for a night and then go. very convenient. There is a free shuttle bus. It seems that we are in the last class. After we pick up our driver, we will go home from work. When you pick up your luggage, please call the hotel and say that you will pick up the shuttle bus at 4 minutes on time. Just outside the exit where the baggage is right, pass a small road in the middle of the road. The front desk of the hotel is very fast, and there is hot water opposite the front desk. Tea Coffee Bottled water is available at any time. Breakfast is average but it is quite comfortable, a cup of coffee and homemade waffles

Catch a breath of fresh air at our upscale hotel in Albany Colonie NY. The SpringHill Suites is ideally located near Nanotech, CNSE, IBM, Tokyo Electron, & area colleges UAlbany, RPI, St Rose and Siena. Minutes from downtown & Albany International Airport. Perfect stop for NYSPHSAA Wrestling fans, NYS Bar Exam testers or shopping at Colonie Center & Crossgates Malls. Just off I-87, direct route to Global Foundries & the Saratoga Race Track. Our suite hotel offers 25 percent more room for living, working & sleeping. Stay productive with complimentary wireless high-speed Internet, large work area & flat screen TVs and enjoy the convenience of a mini-fridge and microwave. Start your day with complimentary fresh and healthy breakfast buffet unwind in our indoor pool or 24 hour fitness center. Perfect hotel for small board room meetings. While staying at our SpringHill Suites visit sites such as Saratoga Performing Arts Center, NYS Museum, Albany Institute of History and Art, Proctors and Palace Theatres.

Very clean and tidy hotel, we provide a good rest experience for the tired road. The buffet breakfast downstairs in the lobby can make your own pancake. Close to the airport, there are shopping centers and parks next to it, which is very convenient.

We needed a place to stay for one night and read good reviews about this place. We were not disappointed. It was probably not one of the newer Hampton Inns (when compared to others we've stayed at), but that was ok. The most important thing to me was that everything was clean and kept up well --- which it was. I definitely would stay here again -- thanks for a nice experience!