Immxuan
September 15, 2024
Granbell Hotel has a very bad service attitude👎
A few days ago, my friend reminded me that she slipped in the bathroom
The bathroom style is very simple and the tiles are very sharp
She had a deep cut. I went to the hospital that night and my back foot fell...
The deluxe sea view room I booked has a small balcony outside
There are two steps from the room to the balcony. It was raining outside that day
I walked out and looked at the sea. I slid down the stairs directly back to the room
Two loud noises, the little sister was scared by me, and I fell unconscious 🙂
Hands and legs were injured🤕A large purple patch immediately appeared on my legs
There were no anti-slip signs in the room‼ ️
Feedback to the hotel. The hotel said it was my own problem. They did not take any action (including my friends). They have a very bad attitude towards Chinese people!
I later found out that ****** If I knew before booking, I would not choose this hotel at all! I suggest that Chinese people collectively block it! ! !
It’s also my fault for not seeing clearly! Please avoid thunder! !
Because I am a girl, in order to ensure my own safety, I was unable to communicate further with the hotel. I communicated with Ctrip after returning to China, but the communication between this hotel and Ctrip was fruitless. The hotel had a bad attitude and did not reflect on itself. The hotel did not provide any compensation or solution. Communication was also very difficult. Please think twice before booking this hotel! !
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