Hilton Colombo Hotel

Hilton Colombo Hotel Reviews

Hilton Colombo Hotel

2 Sir Chittampalam A Gardiner Mawatha, Colombo 02, Colombo 01, Colombo, Western Province, 00200, Sri LankaView Hotel Details
Hilton Colombo Hotel
Hilton Colombo HotelHilton Colombo HotelHilton Colombo Hotel
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Hilton Colombo Hotel Guest Reviews

4.6/5
Great
82 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(82)
Positive reviews(34)
Reviews with photos/video(14)
Awesome stay(10)
Friendly owner(8)
Delicious breakfast(7)
Great location(5)
Guest User
Superior Twin Room
Stayed in Nov 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 20, 2024
Good location and thank you to trip.com I got good deals and discounts on my stay the bed is very comfy There is a good variety of foods for breakfast and dinner.We will definitely recommend this hotel to my colleagues, friends and family
Response from Property: Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our convenient location, comfortable beds, and the variety of food at breakfast and dinner. It’s fantastic to know you got a great deal and plan to recommend us to your colleagues, friends, and family. We look forward to welcoming you all in the future!Hilton Colombo Team
Nadeem Husain
Superior Twin Room
Stayed in Aug 2024
Solo travelers
19 review
4.0/5
Very Good
Posted on Sep 22, 2024
Attended for an event. The hotel could do with a little upgrading. The location is amazing and some views of the sea are beautiful. The rooms could be done better.
Response from Property: Dear Nadeem Husain,Thank you for your valuable feedback. We’re delighted you enjoyed our amazing location and sea views. I’m pleased to inform you that we are currently undergoing renovations to enhance our rooms and facilities, and we hope these improvements will elevate your future experience with us.We look forward to welcoming you back once the upgrades are complete for an even more enjoyable stay.Hilton Colombo Team
Guest User
Superior Twin Room
Stayed in Nov 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Dec 11, 2024
Hilton’s breakfast buffet is simply outstanding! There’s such a wide variety of dishes, from local specialties to international favorites, all super fresh and full of flavor. The setup is gorgeous, and the staff are so friendly, always making sure everything is perfect. On top of that, the hotel’s overall vibe is just amazing—elegant yet relaxed, with a warm and welcoming atmosphere that makes you feel at home. It’s the perfect place to start your day feeling refreshed and pampered.
Response from Property: Dear Guest,Thank you for your glowing review! We’re thrilled that you enjoyed Hilton’s breakfast buffet and appreciated the variety, freshness, and flavors of the dishes. It’s wonderful to hear that our team’s attentiveness and the elegant yet relaxed ambiance made your experience even more special.Your kind words motivate us to continue delivering exceptional service and memorable moments. We’re delighted you felt at home with us and hope to welcome you back for another refreshing and pampered stay.Warm RegardsHilton Colombo Team
Lingyu Zhao
Hilton Deluxe Twin Room
Stayed in Nov 2023
Travel with friends
5 review
5.0/5
Outstanding
Posted on Dec 31, 2023
Central area and beautiful view would suggest to come to here again
Response from Property: Dear Lingyu Zhao,Here's a brief and positive response to the guest's comment:Dear Lingyu Zhao,Thank you for your kind words! We’re delighted you enjoyed our central location and beautiful views. We look forward to welcoming you back for another visit!Hilton Colombo Team
Thomas Marie Anne Philippe
Hilton Twin Room
Stayed in Mar 2023
Business travelers
28 review
3.2/5
Posted on May 8, 2023
Getting a bit old but still nice hotel. In room dining is average, but bar downstairs is cool and breakfast fine.
Response from Property: Dear Thomas Marie Anne Philippe,Thank you for your feedback! We’re glad to hear you enjoyed the atmosphere at our bar and the breakfast. I appreciate your comments about in-room dining and the hotel’s condition. I want to assure you that we are currently undergoing renovations to update our facilities and enhance the guest experience.Your insights are invaluable to us, and we hope to welcome you back soon for an even better stay!Hilton Colombo Team
Jay2017
King Deluxe Sea View Room
Stayed in Nov 2024
Other
57 review
4.6/5
Great
Posted on Dec 27, 2024
Tried to book a night, the location in the city is good, very close to Ministry of Crab 4, the hotel front desk was very welcoming, upgraded the room, the room was very clean, but the soundproofing between the rooms was poor, a lady next door (not Chinese) kept talking on the phone until 12:30 in the middle of the night.
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Response from Property: Dear Jay2017,Thank you for taking the time to share your feedback. We’re glad to hear that you found our location convenient and appreciated the warm welcome from our front desk team. I’m also happy to know that you enjoyed the upgraded room and its cleanliness.However, I sincerely apologize for the noise disturbance from the neighboring room during your stay. This is certainly not the experience we aim to provide, and I will ensure our team looks into improving sound insulation.We hope to welcome you back for a more restful stay in the future.Warm Regards,Hilton Colombo Team
E.Cho
Superior King Room
Stayed in Jul 2024
Couples
20 review
5.0/5
Outstanding
Posted on Aug 26, 2024
Everything is top notch. Gorgeous view. Polite English speaking staff. Beautiful hotel grounds and a nice pool. The cuisine is delicious.
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Response from Property: Dear E.Cho,Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed the stunning views, our courteous staff, and the delicious cuisine. It’s also great to know that our hotel grounds and pool added to your experience.We look forward to welcoming you back for another top-notch stay!Hilton Colombo Team
Guest User
Superior Twin Room
Stayed in Oct 2024
Travel with friends
1 review
3.5/5
Posted on Nov 29, 2024
I was able to stay at the Hilton Standard with peace of mind. The pure white sheets were very secure. I enjoyed breakfast while watching the swans and carp, and the room service was delicious. The road from the train station had few streetlights and felt a little scary. As I left the hotel, I was approached by a Sri Lankan man claiming to be a Hilton staff member and almost taken on a tour to a jewellery store, so if you are approached by someone around the hotel, be careful.
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Response from Property: Dear Guest,Thank you for sharing your experience with us. We’re pleased to hear that you enjoyed the comfort and peace of mind during your stay, as well as the breakfast and room service. The scenic views of the swans and carp are indeed a lovely touch!We also appreciate your feedback regarding the walk from the train station and your safety concerns. Please rest assured that the safety and well-being of our guests are our top priority. We take your report seriously and will review our security protocols to ensure that all guests have a safe and enjoyable experience.Thank you again for bringing this matter to our attention. We hope to welcome you back soon for another memorable stay, and if there’s anything we can assist you with, please don’t hesitate to let us know.Hilton Colombo Team
ningfei
King Deluxe Sea View Room
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 27, 2024
The location is very good. The hotel also has restaurants suitable for Chinese people. It is close to the beach and you can go there on foot.
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Response from Property: Dear ningfei,Thank you for your kind feedback! We’re glad you enjoyed our convenient location and the variety of dining options, including those catering to Chinese cuisine. It’s great to hear you appreciated the proximity to the beach as well.We hope to welcome you back for another wonderful stay soon.Hilton Colombo Team
James
Twin Deluxe Sea View Room
Stayed in Jan 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Mar 23, 2024
The environment is very good, especially it is conveniently located next to the exhibition.
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Response from Property: Dear James,Thank you for your kind words! We're delighted you found our location convenient, especially being close to the exhibition.We hope to welcome you back for another enjoyable stay!Hilton Colombo Team
おっさんひとり旅
Superior King Room
Stayed in Dec 2023
Solo travelers
7 review
5.0/5
Outstanding
Posted on Jan 29, 2024
We stayed at the Colombo Hilton for 2 nights. And it was very nice and comfortable. The service from all hotel staff is truly Hilton quality and there are many staff members. The room is spacious and has plenty of amenities, and the bathroom is also fine. The breakfast buffet has a wide variety of varieties, so you won't get bored even if you stay for several nights.There is also an authentic Chinese restaurant, and the food here was delicious, but I couldn't get it attached to my room. Security is also strict so you can feel safe. The location is within minutes of Dutch Hospital. You can walk to Galle Face Green in about 10 minutes, but a tuk-tuk will hail you as soon as you leave the hotel grounds.
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Response from Property: Dear おっさんひとり旅,Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed your comfortable stay and experienced our Hilton-quality service. It’s great to know you appreciated the spacious room, diverse breakfast buffet, and delicious dining options. We’re glad you felt safe with our security measures and found our location convenient for exploring nearby attractions.We hope to welcome you back for another enjoyable stay soon!Hilton Colombo Team
lifejuice
Hilton Deluxe King Room
Stayed in Sep 2023
Business travelers
1 review
3.5/5
Posted on Oct 31, 2023
It's not comparable to domestic 5-stars, but it feels better than domestic 3-stars.
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Response from Property: Dear lifejuice,Thank you for your feedback! We appreciate your perspective and are glad to hear that you found our hotel to be an enjoyable experience. Your insights are valuable to us as we continue to enhance our offerings. We hope to welcome you back for an even better stay in the future!Hilton Colombo Team
Nangonghongxuanjiao
Superior King Room
Stayed in Jan 2024
Family
17 review
5.0/5
Outstanding
Posted on Feb 17, 2024
The hotel lobby is great, the room facilities are a bit old, the breakfast is okay and rich, and there is an outdoor swimming pool
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Response from Property: Dear nangonghongxuanjiao,Thank you for your feedback! We’re pleased to hear you enjoyed our lobby and the variety at breakfast. I appreciate your comments regarding the room facilities; we are currently undergoing renovations to enhance our accommodations.I hope you also had a chance to relax by the outdoor swimming pool. We look forward to welcoming you back for an even better stay once the upgrades are complete!Hilton Colombo Team
Guest User
Superior Twin Room
Stayed in May 2024
Travel with friends
43 review
5.0/5
Outstanding
Posted on Jul 5, 2024
The hotel is close to the sea and convenient for travel
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Response from Property: Dear guest,Thank you for your feedback! We’re glad to hear you enjoyed our convenient location near the sea, making travel easy for you.We look forward to welcoming you back for another pleasant stay!Hilton Colombo Team
Guest User
Hilton King Room
Stayed in Jun 2023
Business travelers
16 review
3.0/5
Posted on Jul 14, 2023
Stayed for five nights in total, breakfast was good. The pool is nice. Just a bit far. Gym does not provide water. Good service. But the room facilities are outdated. First night, there was blood on the towels. On the last night of my stay, at one o'clock in the morning, the tenants had a party in the room and in the aisle. The music was loud, dancing and chatting. It lasted for more than an hour. I made four calls to the front desk. I guess the hotel sent someone every time. I tried to stop it, but it didn't work at all. I didn't calm down until the fourth time. At that time, it was already two o'clock in the morning, and I didn't sleep all night.
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Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay. I’m glad you enjoyed the breakfast and swimming pool, but I sincerely apologize for the issues you encountered, including the towel and the noise disturbance. This is not the experience we strive to provide.We are currently undergoing renovations to address outdated facilities and will ensure water is provided in the gym. Your concerns about noise and service have been noted, and I’ll be discussing them with our team. We appreciate your patience and hope to welcome you back for a much-improved experience.Hilton Colombo Team