Best Western Elyon Colombo

Best Western Elyon Colombo Reviews

Best Western Elyon Colombo

Baseline Road, 102A Kirulapone Ave, Colombo 05, Colombo, Western Province, 00500, Sri LankaView Hotel Details
Best Western Elyon Colombo
Best Western Elyon ColomboBest Western Elyon ColomboBest Western Elyon Colombo
Check available rooms for your travel dates
We Price Match
1 night

Best Western Elyon Colombo Guest Reviews

3.9/5
Good
52 review
Verified reviews
Location3.9
Amenities3.9
Service4.0
Cleanliness3.9
Filter by:
Sort by:
All reviews(52)
Positive reviews(49)
Reviews with photos/video(5)
Negative reviews(2)
Anonymous User
Deluxe 1 King Bed Room
Stayed in Dec 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Feb 4, 2024
Good location, helpful staff, closed to town, not very crowded, easy to get cars going outside, recommend to any people
parasmith
Premier Twin Room
Stayed in Mar 2023
Solo travelers
21 review
4.2/5
Very Good
Posted on Apr 7, 2023
Breakfast not available ..optional al la carte
Janice
2 Single Beds, Non-Smoking, Deluxe Room, Flat Screen Television, In-Room Safe, Wi-Fi, Coffee And Tea Maker
Stayed in Jun 2024
Couples
21 review
1.0/5
Posted on Jul 19, 2024
Totally not recommended. Strong smell. Old and shabby. Dirty and messy. The pillowcases were obviously not changed. I don't know if there was mosquito blood or something on the wrinkles. I booked for two days after getting off the plane because the pictures were clean. It cost more than 490. I thought it would be clean at least. I made do with it for two days. I didn't expect it to be so bad. The sheets and quilt covers were so black that they couldn't be washed out. You couldn't even take pictures of them. The sheets with holes turned yellow and black from direct contact with the bottom. The old mattress was full of debris and dandruff. I felt itchy all over when I slept there. I took a shower. The bath towel had one black spot and one yellow spot. I don't know what it was. I have never stayed in such a hotel in my life. The facilities are old and shabby. It's okay if the things are yellowed, but it's mainly unclean. There are many moldy places on the walls. I was afraid to move out of the hotel in the middle of the night. I made do with one night and moved out the next day. I still haven't been refunded for the next day. There was a pair of beach pants that were not washed and hung in the closet. I asked Ctrip to get them back. The hotel said they didn't have them. The things were worthless. The nature was very bad.
Original TextTranslated by Google
LiuziLiu Zi
Deluxe 1 King Bed Room
Stayed in Jun 2024
Business travelers
11 review
4.5/5
Great
Posted on Jul 11, 2024
The service is very good, the facilities are relatively old, and the domestic three-star level. Suitable for business trips, the rooftop bar is well received.
Original TextTranslated by Google
Guest User
Standard Room
Stayed in Aug 2024
Business travelers
5 review
4.2/5
Very Good
Posted on Sep 13, 2024
A convenient hotel for business trips. The staff are warm and attentive. Nisantha, Lakmal and Wijeweer helped with luggage and cleaning late at night. The economy is not good, and it seems that not many people come.
Original TextTranslated by Google
Anonymous User
Premier Double Room
Stayed in Nov 2023
Business travelers
91 review
5.0/5
Outstanding
Posted on Dec 13, 2023
good. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Original TextTranslated by Google
Guest User
Deluxe 1 King Bed Room
Stayed in Nov 2023
Business travelers
54 review
3.5/5
Posted on Jan 8, 2024
The room is old, the bedding is old, and the price/performance ratio is very poor.
Original TextTranslated by Google
Pianistto
Deluxe 1 King Bed Room
Stayed in May 2024
Solo travelers
20 review
4.0/5
Very Good
Posted on Sep 19, 2024
Overall it's OK
Original TextTranslated by Google
Guest User
Deluxe Room
Stayed in Mar 2023
Business travelers
2 review
4.0/5
Very Good
Posted on Apr 18, 2023
All rooms are non-smoking and the windows are closed. The location is average.
Original TextTranslated by Google
Guest User
Deluxe 1 King Bed Room
Stayed in Dec 2023
Couples
3 review
4.0/5
Very Good
Posted on Feb 2, 2024
Good breakfast good
Original TextTranslated by Google
Guest User
Stayed in Nov 2024
Other
4.0/5
Very Good
Posted on Dec 21, 2024
Comfortable hotel with great staff! Great price as well. For me the location was convenient and great access to what I had to do. Highly recommend the Best Western Elyon, Colombo in Sri Lanka. Enjoyed the Vu which is a rooftop bar and grill. Choice stay.
Menuka I
Stayed in Apr 2024
Couples
3.0/5
Posted on May 19, 2024
I recently stayed at the Best Western Colombo and had a mixed experience. The room was comfortable, and the lobby manager was very humble, but I faced a significant billing issue with room service. I ordered two brownies for dessert, listed at 850 LKR each on the menu and confirmed via phone. However, I was shocked to find I was charged 1540 LKR each instead. This unexpected charge doubled my total bill to 4156 LKR instead of the anticipated 2000 LKR. Initially, this experience made me want to give a 1-star review. However, the lobby manager's sincere efforts to apologize and explain the situation changed my mind to a 3-star review. Despite his efforts, the system issues prevented him from reversing the charge, and I ended up paying an unrealistic amount. While I appreciate the room comfort and the Lobby manager's dedication, this billing discrepancy has made me question whether I would choose this hotel again, even though I have chosen this location several times before. I hope management addresses such issues in the future.
Response from Property: Dear Mr. Menuka, We're genuinely sorry to hear about the billing discrepancy you experienced during your recent stay at Best Western Colombo. Your comfort and satisfaction are our utmost priorities, and we regret any inconvenience caused. Your feedback is incredibly valuable to us, and we want to assure you that we take concerns like this very seriously. We'd like to clarify that we have two separate menus for room service and restaurant dining, and we apologize for any confusion this may have caused. Rest assured, we will review our billing procedures to ensure such discrepancies are promptly addressed and prevented in the future. We truly appreciate your acknowledgment of the comfort of your room and the efforts of our lobby manager. We understand the frustration this situation may have caused, and we're committed to making it right for you. As a gesture of our sincere apology, we'd like to invite you for a complimentary cup of tea during your next visit to Best Western Colombo. It would be our pleasure to demonstrate our commitment to providing you with a seamless and enjoyable experience. Once again, thank you for bringing this matter to our attention, and we look forward to the opportunity to welcome you back and exceed your expectations in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us directly. Best Regards
HMB H
Stayed in Oct 2024
Business travelers
5.0/5
Outstanding
Posted on Nov 16, 2024
Devmini was excellent! They handled a last minute reservation well I am glad we chose best western The overall cleanliness and attention to detail throughout the property made me feel at ease. It’s clear the staff take pride in maintaining high standards. Whether you’re traveling for business or leisure, I highly recommend this Best Western. It’s a fantastic balance of value, comfort, and excellent service
Response from Property: Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Mickrantha Mirando Front Office Manager Best Western Elyon Colombo
Inspire46983737446
Stayed in Oct 2024
Business travelers
4.0/5
Very Good
Posted on Nov 1, 2024
Mr . Nipuna infore he nice and service mind Staff all have service mind Good if we will go to srilaka we select best western elyon hotel in Columbo again And recommend with my friend and family Location it comfortable Uber use to easy very happy
Response from Property: Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Mickrantha Mirando Front Office Manager Best Western Elyon Colombo
Aline B
Stayed in Sep 2024
Travel with friends
3.0/5
Posted on Oct 13, 2024
The service was great at best Western Hotel elyon. Good Hotel, good breakfast and great location especially to visit Lanka hospital. Mr. G.Dilshan the senior receptionist was always willing to help and support us during our stay. Mr. Wijeeweera the bell boy was so welcoming and always helpful.
Response from Property: Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Mickrantha Mirando Front Office Manager Best Western Elyon Colombo