All Suites Paris Ouest Colombes

Propre et cadre bien accueillant

Bon séjour

À côté du boulot

We had an extremely poor experience and service during this stay. We booked a stay for four days and three nights, with check-in dates from June 7th to June 10th. On the second day of check-in, we were unable to use the room card to open the door. The hotel staff blamed us because the room card was degaussed by the mobile phone and replaced the room card. However, when we came back the next night, the key card still wouldn't open the door. We believe that the problem is not solved and that the problem does not lie with us. After a lengthy inspection, staff discovered the lock was damaged. The staff later helped us open the door, but after that we could no longer use the room card to open the door because the smart lock had been turned off, which made us suspect that the room was at risk of being opened at any time, and that if everyone left the room, it would not be possible to open the door again. Enter. On the second night, the staff claimed that technicians would arrive at 10 a.m. on the third day to repair the locks, but until 12 noon, the technicians had not been seen, and no cleaners had come to clean the room. When asked in the afternoon of the third day, the staff said that technicians would arrive in two hours and recorded in a memo to inform colleagues that we would change rooms on the third night. However, when we came back on the third night, the staff just gave us a key card for a new room and claimed that our original room was "locked" from opening so we couldn't get any of our luggage. We asked for at least daily necessities, such as toothbrushes, toothpaste and mobile phone chargers, but the staff said they could not provide anything, nor could they help us open the door to the old room, claiming that nothing could be finalized until the manager arrived at 8 a.m. on the fourth day. Resulting in us spending one night without any luggage. The communication and handover work among hotel employees was very confusing, and the memos were unclear, resulting in problems that could not be solved in a timely manner. We went to the front desk at eight o'clock in the morning on the fourth day to ask the manager to get our luggage back, but were told that the manager would not come to work until nine o'clock. The staff even thought at this point that using the master key card would open our door. Finally, the manager arrived at half past nine to help us deal with the problem. The manager did not apologize throughout the entire incident and had an arrogant attitude. During the entire stay, the cleaners did not come to clean the room once. The new room did not have a coffee machine and was dusty and musty. The gym and sauna are also unavailable. These problems have brought us great inconvenience and trouble. First of all, we were unable to retrieve our luggage for a whole day, our daily washing was restricted, our sleep was seriously affected for two consecutive days, the room was not cleaned, and we did not receive the service we deserved. Based on the above problems, our accommodation experience was extremely bad, which seriously affected our itinerary and life.

Good value for money even for a brand new hotel, I recommend if you come to the Paris region

I had a good time in the hotel there is no problem clean

The room is comfortable and clean, and there is a cooking station where you can prepare your own ingredients, which is very convenient! The friendly reception by the service staff makes you feel warm! A drying rack is provided so that washed clothes can be dried quickly, making it convenient for passengers to change clothes, which is awesome👍

super bien merci

Warm welcome, quiet, clean hotel,