Fairfield Inn St. Louis Collinsville, IL

Everything was good, staff was kind, the room was average and I slept fine. I came down hungry and tired for breakfast so that I can get some energy before a 12 hour drive. I later realized that the coffee machine/dispenser was not working. But beyond my early morning coffee, I wanted some muffins and open the see through bakery box to see several molded muffins. Appetite lost, energy low, I was not ready for my drive and not satisfied with this hotel. Mold can be really dangerous.

The first room we were assigned had someone already in it. We opened the door with our key and we were hit with strong body odor and clothes thrown about. We quickly closed the door before our kids could see too much. When we explained the situation the receptionist left the front desk for 10 minutes to check on a different room for us. We were given a new room and when we arrived to that room the door was propped open with a luggage stand and the beds were unmade. What was she checking for 10 minutes only for us to be given another room that was not ready?! We went back to the front desk and by this time she was pretty annoyed with me. I believe a manager was in the back room but this person never came to acknowledge the situation at all. We were given a third room at this point and finally we were given one not already occupied and ready for guests. This made the whole check in process 30 plus minutes. The lobby staff just straight up didn't care. The second room we were given was still- the following day propped open with the beds unmade. Pretty concerning and strange? Did no one check on anything happening within this hotel? This whole place is very clearly run down and in need of a lot of maintenance. Stains every where. Wallpaper peeling. Breakfast at 9am was completely wiped clear of most foods. Several families had very limited options. Staff for replenishing items was no where to be found. Breakfast was supposed to be served until 9:30 AM according to website, wall sign next to breakfast area and room info sheet. Staff told us it closed at 9am for Sunday. Seemed to us no one wanted to do more work than necessary at this place in ALL the areas. Overall we made the best of our trip but for us this room was just over $200 for the night. We could've gotten probably better service and treatment down the road at a motel 8 for less than half the cost of this place. Marriott should strive for better!

Very good staff and clean hotel at Collinsville, I Very good staff and clean hotel

Carpet was ripped and dirty. TV did not work. Pillows were very hard. Bed was overall uncomfortable. Lots of noise coming from other rooms even at late hours.

Convenient to convention center.

This place has lots of potential but it had a smell the moment I walked in. The front desk clerk looked drained and her energy matched that of the entire place. The one sliding front door was partly off track. A box with a large screen tv and a luggage cart was loaded with odds and ends parked right in front of the front desk( it was still there when we left and came back 40 minutes later). The pool had a sign that it needed maintenance. The room on the third floor had cobwebs in two corners( at least the rest of the room was clean). The actual room door seemed to be missing part of the doorframe and you could see right to the hallway. I also noticed the elevator inspection paper was from a year ago. Thankfully I was able to sleep.