Aloft College Station

I made a reservation to stay at this Aloft location during my son’s New Student Conference event at Texas A&M. We had the second day booked at the TAMU conference hotel and figured that since it was only one night, it didn’t really matter where we stayed and I knew I could rely on Marriott’s quality hotels for this stay. I found this hotel on their website and it looked modern and clean so I booked it. However, I was a bit taken back when we arrived and noticed a particular smell (a mix of old, smoke & mold - even though there are signs saying not to smoke) as we entered the lobby. We figured maybe it was just the lobby. We were given a room on the second floor and as we entered the room we noticed that it was extremely cold (maybe 60 or lower degrees) and my husband said that perhaps it was set that way because of the smell, which I didn’t notice as much when I first entered. I went to use the restroom and immediately felt a urine odor and then saw some dripping stains on the wall in between the toilet and the sink, which appeared to be urine. We lowered the temperature and noticed the smell of mold and urine got louder as the room warmed up. We went to pick up food and my son, who is extremely allergic to mold, begin to sneeze and had a running nose. We called the front desk and told them about our experience and they offered to move us to another room but unfortunately the problem seems to be over the lobby and the hotel as a whole. We let them know that we simply couldn’t stay because the hotel did not meet our expectations of a Marriott hotel. I am a platinum Bonvoy member and have stayed at various Marriott hotels over the last decade, of all levels, and unfortunately this hotel has been by far the worst. What made it worst is that we were told by staff that we would get a refund but we never did. When I called to speak with the manager, James, he was unapologetically rude and didn’t seem to care much about our experience and more concerned about whether or not the staff had promised us a refund. I DO NOT recommend this hotel for anyone who cares about the condition and cleanness of where they stay or the customer service that typically comes along with a Marriott family hotel. Go down the street to the Residence Inn or any of the other ones in the area. It’s not worth it. It is also most certainly NOT a family friendly hotel. My husband said it reminded him of the low quality hotels in the projects.

It's a 3-star hotel, maybe on the top end of that. Bathroom pretty underwhelming. Staff was great.

great stay in college station nice room, quiet, good amenities, friendly staff

Nice stay

Everything was greats except not chair to sit in except the little chair for the desk which was very uncomfortable. No outlets at the desk.

Comfortable rooms Breakfast is terrible. Microwave food with an expensive price. I would rather have a continental breakfast. Rooms were good and comfortable. Nice staff.