juliomaer
April 1, 2025
I had a situation with the transfer that generally in that area there is no way to get there if it is not with a shuttle, I waited for 1 hour or so but the transfer never passed so I had to pay to be able to get closer to the hotel, when I arrived the receptionist tells me that she had informed all the platforms that they did not have transfers and that for that reason they were not responsible, this was a headache because I was only going to be at the hotel for a couple of hours to rest before taking my flight that left that same day, the receptionist also told me that if it seemed right to me to cancel the reservation, the worst customer service I have ever seen, the situation was never resolved having to pay for a taxi again to return to the airport, if they had wanted to compensate for the bad time they could have not charged me the cost for entering early and taking into account that the room was going to be free during the afternoon to be able to sell it again, they were not losing apart from the fact that there was no soap or shampoo in the room
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