Holiday Inn Express & Suites College Park-University Area

I was supposed to stay july 2-4 but I had an heart attack and could not make it they were supposed to give me half of my money back but refused to give me anything

If you like tennis ball sized hairballs in your bathroom and to be required to have a maintenance guy let you into your room every time you come back to the hotel, this is the place for you. My stay was among the worst hotel stays I've ever had. When we checked in, the hotel could not generate keys. For the next day, we needed to wait for a maintenance guy to open our room. Sometimes quick, sometimes not. Once, my son had to go to the bathroom and, naturally, that was our longest wait, which was embarrassing to him.  This is aside from the large hairball that was underneath our sink when we arrived. I have a photo.  On day 2, my friend checked out and shared with me that he got a very large portion of his bill deducted for the trouble. I assumed I'd be treated the same way when I checked out the next day. The person at the registration desk said I'd get my invoice via email.  I was shocked to see a $400+ charge on my card. I hope that Holiday/IHG plans to make this right so I don't have to raise the issues elsewhere. I have already lodged multiple complaints, which was sent over a week ago and I have not yet gotten a response.  To be clear, I do not blame the staff. They tried really hard under difficult circumstances. The maintenance guy couldn't be everywhere at once. He kept showing up sweaty and out of breath, so I commend his efforts. But that doesn't change the fact that we couldn't access our room without waiting for help, which is unacceptable and should have been fixed BEFORE I received a bill. 

Satisfied! Keep up the good work.

Good location near UMD.