Hotel Sultan of Side

Sultan of side haftasonu tatili için her fırsatta gittigimz güzel bir otel. Yemekler gayet lezzetli ve çeşitli Tüm çalışanlara teşekkürler

On the positive side, it's a nice hotel with 2 outdoor swimming pools, one more suited for children and younger audiences, very close to the water slides, another one for adult swimming with lovely clean water and very well maintained. The life guards are very experienced and very kind and considering, absolute delight and children friendly. Rooms are spacious with minimalist modern decor, look inviting and comfortable, very comfortable mattresses make for a very good night rest. Food at the restaurant is excellent quality, clearly very skillful chef and souschefs, as well as all others who do the actual cooking. Front desk service is good. There are, however, a lot of things that need urgent improvement. Considering that this is a five star hotel, cleaning procedures at the restaurant must be changed ASAP, the personnel do their jobs as quickly as they possibly can, but there isn't enough of them, the tables aren't cleaned with disinfectant and as the result there was a gastrointestinal outbreak with a lot of families go down with a stomach bug. The food served and prepared was clearly fresh and well cooked but due to poor cleaning procedures either viral or bacterial infection wasn't illiminated. Restaurant management treated restaurant personnel very incorrectly using poor language and threats, knowing well that they were short staffed. As the result service staff looked overworked, tired, unable to communicate with guests, always in a rush to clean. Meals were rushed and there was always a feeling of being unwanted by the restaurant management. There were pots for Turkish tea, but they were always empty, machines ran out of hot water, there was on one occasion a lack of tea bags, one breakfast there wasn't enough milk, coffee was only available from the machine, no orange juice, one breakfast there was no butter, only margarine. We overheard that restaurant staff weren't paid for September and our holiday was at the end of October, this may not apply to all members of staff, but very unlikely to boost their morale and remain friendly with the guests. Spa facilities are spacious staffed with very professional employees, massage treatments were a true delight, thanks to Natalie and Victor, real professionals. But the sauna temperature didn't go further than 65C and on many days was around 60, which is unacceptably low, the steam room was out of order. On another positive side there are two hamams, one cooler for people with underlying health conditions and another one very warm and nicely kept. SPA facilities were clean and well maintained. The gym is small and poorly ventilated, not a pleasant experience, particularly when busy, and poorly disinfected. Rooms were cleaned regularly, but again there should be urgent change in cleaning procedures, the bathroom was done well, but not the floor in the room, the cleaners did their job, but with no wet cleaning and no disinfectants the floor always felt not properly done. Bedding was clean

We enjoyed our stay here! The room were tidy, the food was great for the budget, and the also the alcohol thanks to Mehmet from the reception bar! The staff was very friendly the entire stay. The pool is also nice, not so busy. The only minus is the beach that is a little bit too far away from the hotel and there is no shuttle bus. The beach on its own is very nice, large with a lot of sun beds. Overall, is a nice experience at Sultan of Side, even if you are on a budget!!!🥰

We went to Sultan of Side for a week in August, just got back. There were 6 of us. We were the only English guests there. Full off Germans and Russians. Air-conditioning in one of the rooms was leaking. Bathrooms small and humid. My son had an upset stomach whilst there. Met a Czech couple and he had had a bad stomach for 3 days also. My friends son bit into his chicken and it wasn't cooked, completely pink inside. He too it back to show her and she just thew in the bin. Most of the staff are rude and unfriendly. Never experienced this in Turkey before. The odd one was friendly. Also most don't speak any English. The evening entertainment was good and the entertainment staff were very nice Would I go back. Absolutely not and I've never said that about a hotel in Turkey, having been about 8 times before I've never written a review before but felt I should in case English people are considering it We had a great holiday, but it wasn't because of this hotel and it's staff.