Vonresort Golden Coast & Aqua - Kids Concept-Ultra All Inclusive

Guests appreciate the clean, spacious rooms, exceptional service, and family-friendly amenities. However, some may find the mention of gambling facilities as less appealing.

Overall - excellet hotel, food, drinks, pool, beach, animation team, shows, etc. Really nice time. 3 things That make me concerned: 1) I felt National segregation, especially from bartenders side. Focus mainly on People from germany, england, mainly beacuse of nice tips. Crew is focused to serve them just to get more money. And here is a tip: better to give tips in pounds or euro, not local money lira - they seems to be unhappy, even pissed off to see their own money. We decided to give tips for cleaning staff, gentleman grabing trash from pool, ladies in reststurant for cleaning dishes - they are always happy to see tips. Info to management - please guide your staff that behaviour is not nice, it generates bad emotions, espacially in other Nations than german and UK, or russians. 2) dont even thing about working internet, WiFi. Maybe near pool where router is probably located. I know That we are here to spend time on beach, pool. But sometimes you need to send mails, contact family, friends or even Check news, read or watch something to rest from the heat and Sun. Info to management - i would sugest to boost a bit this aspect by adding few spots in corridors. 3) laungages in usage - hotel says that they speak german, eng, etc - not True, maybe 10% of all staff speakes eng but in basic level. When u use more than basic words like please, thank you, one cola etc they brains are close to explode. Many Times i ordered one thing they gave me other. I learned german in high school but i was able to speak better than them. Info to management- Put some effort to hire someone with language or teach them simple communication. It is really unnoying. Besides these 3 things - everything other is just the best!!