Hotel Turan Prince - Ex Sentido Turan Prince

We went to this hotel in August 2024, the family with two kids.. We were so looking forward to a relaxing holiday. But then it started. We arrived about 10 pm local time and then waited and waited to be taken to our room.. They just started speaking German to us presuming we were Germans but then as they figured we are not, spoke very bad English. We booked the family suite which was more expensive and on the other quiet "family" side of the hotel. We waited and waited to be taken to our room but nothing was happening. Children were so tired and hungry after the flight and taking into account the time difference with the UK. It appeared they served everyone and gave them the rooms but not us!. They served all Germans first and we figured they gave them our suite (the last one)! Even though they were in the queue behind us! We were kept in the dark for quite some time and asked what was happening. Then one of the receptionist said "they are very sorry and there seems to be an electrical problem in the room and the room is not ready", clearly lying about the whole thing as he just gave our room to the Germans instead. Instead they offered a room with a seaview which according to the receptionist was more expensive (which is not true) whilst they figured an issue with our room (basically waiting for people to leave as rooms were double booked). Seaview room was a joke as it was right in the centre in a very busy noisy shopping area with a tiny little line of the sea from the window. It was tiny and only had two single beds and a sofa bed, clearly not comparable for a family suite we paid for! The sofa bed was not even made for a child after the bell boy said they would do it, lied again. Then we tried to get some food after the receptionist said there would be food in the main restaurant, there wasn`t, it was closed long time ago, lied again. I was then shown by someone a pattiserie where you can get a dry bun, we were chewing those but then some German lady clearly feeling sorry for us kindly gestured to us that there would be proper food at the main restaurant at 2 am. Why didn`t the receptionist mention this to us? After few days and more confrontations with the receptionists we managed to get our suite back! The suite we paid for! It was a completely different room sizewise, amenities wise etc nothing comparable to "a more expensive sea view room". Why did we have to go through all of this? Obviously we complained to tui and how we were treated and had a refund but still it spoilt our experience from the very beginning. Basically the hotel is very popular with Germans, German is spoken everywhere. The kids club was all mainly in German, kids were not interested. Germans obviously reserve the sun lounges early etc, so good luck getting those. We even booked a trip to a temple of Apollo and the whole van was filled with Germans and the tour guide only spoke German! So we didn`t have a clue what he was talking about, he then guided us to an Englis

This hotel was great very clean staff nice check in was is long though, waterslides were fun and we always had drinks in our mini fridge thanks to the cleaners, literally I was living the life here. It was so good and the food had a big variety and was superb 👌

On arrival during October half term following a delayed flight we are allocated a different room due to ‘technical issues’ which I presume was an overbooking as previous reviews have stated we were given 2 separate rooms for a family of 4 for the night with no apology. Flight was delayed so arrived at 9pm no food on offer until 11pm so kids hungry and tired. All signs around hotels for food times or locations wrong and being served elsewhere. Temporary Room had no locking balcony doors on ground floor level, broken key card slot, run down. Changed rooms next day- had to pack up and move all luggage ourselves with no apology for inconvenience. Booked by independent travel agent- she complained to management via email as had confirmed before our arrival all was ready for us- they eventually gave a bottle of wine (free at the bar) and an a la carte meal (also free as end of season) Activities around the hotel difficult to book and booked up by same families so unable to use. Very few English speaking families around and staff given priority for food. Most miserable staff I have ever seen at a resort - very unwilling to solve problems unless they will get money for it. Visited in October half term- beautiful weather but freezing pool waters- most people stayed at the beach all day as sea water warmer. Food very monotonous. - la carte restaurants plain menus with limited options. Cocktails tasted like water and different each day despite same cocktail unless you paid for nicer ones at the Vitamin Bar. Hotel surrounded by markets which was nice to wonder but constant hassling and if you were not going to buy at that stall staff became rude especially it seemed to English guests. Wifi signal terrible throughout the hotel - ended up downloading e sims to receive messages as signal not strong enough even in reception. Walkways between the hotels were slippery slopes. One of the worst all inclusive hotels we have been to as a family, sadly would never return or recommend it to others despite the photos it is not as it seems! When we tried to speak to the staff to discuss our issues they were not bothered and gave no apologies

Great hotel, nice food, good entertainment. Nice room. Especially the Village accross the road with a la carte lunch. Waterpark for thw kids is fun. Hotel is a little bit above sea level so you have a great view over the sea. A lpt of thanks to do for the kids