Tui Magic Life Jacaranda

Stayed as a family of 4 during the first week of the summer holidays and our first time in Turkey. We'd read a lot of reviews before coming and so our overview is as follows: Pros - We had a swim up room and this absolutely made our holiday. Location was quiet, no fighting for sunbeds & max a handful of people in the pool at any time was priceless for us. Lovely lagoons & shady terraces. Reviews we read about rude staff, ignoring English guests or bad service....absolute nonsense. We had nothing but friendly service from everyone we encountered. Special mentions to Bilal in the main restaurant and all the guys working the Wunderbar who were especially lovely. Really couldn't fault them at all. Hotel site overall was well maintained and spotless. Guys everyday trimming trees or watering lawns & doing repairs etc. Housekeeping also came daily to replenish towels and clean the room. Steak a la carte, whilst payable, was the best meal we had & excellent service. Was €70 extra though for 4 of us. Entertainment we found to be good on the whole. The drone show a particular highlight. Cons - The rooms were tired. Dated fixtures, bathroom that leaked everywhere unless you had something rolled up along the shower screen & had it not been a swim up, we would have been disappointed. Bed was without doubt the most uncomfortable thing I've ever slept on & the walls/ceiling are paper thin. All conversations & movements of surrounding rooms could be clearly heard. Water was replenished each day but tea/coffee facilities were not, so had to buy milk & source sugar from the main restaurant. Food was ok but pretty bland despite much choice, just nothing special. Restaurants were also crazy busy at peak times & lunch even worse....go to the beach bar at around 2pm is my advice, much nicer setting & whilst less choice was also less busy. Photo team on site were our only experience of 'pushy' sales....so much so that we actively avoided passing them & went inside when they patrolled the swim up areas. Just not necessary when in today's world pretty much everyone carries a pretty decent camera in their pocket. Location is a little further out from anything. 15min taxi ride to side old town So if that's a priority maybe look at something more central.

Very nice hotel with great service and food. A lot of swimming pools for kids of all age. Big rooms with separate area for kids.

Our stay at TUI MAGIC LIFE Jacaranda was absolutely amazing! The food was excellent – a wide variety of delicious dishes with something for everyone. Every meal felt like a real treat. The entertainment and activities were so much fun – there was always something exciting going on, whether during the day or in the evening. What really made our stay unforgettable was the staff. The service was truly top-notch. Everyone was friendly, professional, and always ready to help with anything we needed. A special thanks to Chaimae, who was incredibly helpful and kind – she always made sure we had everything we needed and went above and beyond to make our stay perfect. Highly recommended – we can’t wait to come back!