Tui Magic Life Jacaranda

Hotel on arrival was stunning, pool and rooms were perfect. Hotel is kept very clean and staff were hard working but over worked. It was crazy busy and not enough bars and food areas to accommodate such capacity (in July ) Guests were horrible people ( hardly any british) and it was rubbing off on the staff who were in turn horrible at times. Guests were extremely rude, pushed in what ever que it was, whether it was reception, bar or food buffet. We enjoyed the a la cart restaurants, it was a shame there wasn't enough to keep us going for the week as the buffet cantine at 8pm was bonkers. It was like the walking dead. The mini bar was only filled one with a few cans of cola etc and it was never filled again (unless it was chargeable). This was not something we were used to in a 4 star plus hotel. Especially in turkey. It also felt like we were waiting forever on any queue whether it was the bar or reception, there was no rush or efficiency. Not enough bars around the pool areas and the main one always had a queue. The skater waiter staff hardly came and when we tipped him we never seen him again. We have been to Turkey so many times but this is the last we will ever go. The prices for anything (not included in the all inclusive) were shocking! The water sports were overpriced massively which was actually hilarious. The hotel was huge but there were so many people that it felt really uncomfortable at times. Guests were taking sun loungers for 6 hours of the day and never to be seen, absolute selfish people with no care in the world. There was no monitoring of this sun lounger issue at all. Food was beautiful in the buffet, the al a cart restaurants needed to be booked so had to do this 48 hours before the booking time (around 7pm 48 hours before seemed to have spaces you could book) Al a carts were definitely worth booking as they were delishious and staff were really good (especially the fish restaurant staff) Beach was lovely, pool was massive and clean. We wouldn't go back here.

Stayed as a family of 4 during the first week of the summer holidays and our first time in Turkey. We'd read a lot of reviews before coming and so our overview is as follows: Pros - We had a swim up room and this absolutely made our holiday. Location was quiet, no fighting for sunbeds & max a handful of people in the pool at any time was priceless for us. Lovely lagoons & shady terraces. Reviews we read about rude staff, ignoring English guests or bad service....absolute nonsense. We had nothing but friendly service from everyone we encountered. Special mentions to Bilal in the main restaurant and all the guys working the Wunderbar who were especially lovely. Really couldn't fault them at all. Hotel site overall was well maintained and spotless. Guys everyday trimming trees or watering lawns & doing repairs etc. Housekeeping also came daily to replenish towels and clean the room. Steak a la carte, whilst payable, was the best meal we had & excellent service. Was €70 extra though for 4 of us. Entertainment we found to be good on the whole. The drone show a particular highlight. Cons - The rooms were tired. Dated fixtures, bathroom that leaked everywhere unless you had something rolled up along the shower screen & had it not been a swim up, we would have been disappointed. Bed was without doubt the most uncomfortable thing I've ever slept on & the walls/ceiling are paper thin. All conversations & movements of surrounding rooms could be clearly heard. Water was replenished each day but tea/coffee facilities were not, so had to buy milk & source sugar from the main restaurant. Food was ok but pretty bland despite much choice, just nothing special. Restaurants were also crazy busy at peak times & lunch even worse....go to the beach bar at around 2pm is my advice, much nicer setting & whilst less choice was also less busy. Photo team on site were our only experience of 'pushy' sales....so much so that we actively avoided passing them & went inside when they patrolled the swim up areas. Just not necessary when in today's world pretty much everyone carries a pretty decent camera in their pocket. Location is a little further out from anything. 15min taxi ride to side old town So if that's a priority maybe look at something more central.

Very nice hotel with great service and food. A lot of swimming pools for kids of all age. Big rooms with separate area for kids.