Coffs Shearwater Motel

Big room ,clean easy to find a place but a bit too light when morning cause don’t have certain to cover windows at the top

After contacting another motel which they were very hard to deal with Coffs Shearwater Motel made it very easy for me to book a room and helped us with our needs. Super helpful and friendly staff that made us feel very welcome

Last night we stayed at your motel in room 12, the two bedroom apartment, and we thought we should provide you with some feedback about our stay. We arrived around 11pm and upon entering the room via the front sliding door it was incredibly difficult to locate any light switches. After this we noticed a stale and or moldy smell. Certainly not a fresh or clean smell, that would be expected. As you would hopefully be aware the lounge is falling apart. The vinyl is all flaking away and the underneath is starting show. We didn't even want to sit on it due to its poor state. The carpet near the hall entrance is coming apart and showing the underlay. The sliding door to the bathroom needs the rollers fixing or replaced and created significant noise when moving it. Inside the bathroom is a concern. There is a distinct smell or sewerage, which we can only put down to the toilet base was not fixed to the floor properly. The smell was foul. This smell was only matched by the mold or mold stains in the grout in the shower, with the shower base showing significant signs of wear. The bathroom conditions say a lot about the accommodation standard. The curtain rods where showing signs of bending, with the curtains not doing much to keep the light out. Particular the curtains in the main bedroom. The ceiling fans were dirty and have a reasonable amount of dirt/dust gathered on the blades. The AC unit in the main living area was discoloured and didn't appear to work properly and doesn't shut down properly. There is paint lifting on the ceiling and signs of water damage. We stay is a variety of motel during our travels and have stayed at your premises a number of times previously. This stay is without doubt our most disappointing and to be honest, if it had not been so late and we had not paid we would have moved to a different motel. The condition of this part of your facility was well below our previous experiences and certainly below our expectations, particularly when being charged over $200. Your guests deserve better on our opinion. The above was sent to the premises who didn't even acknowledge the emails until I followed it up. They responded saying the manager was away for 2 weeks and the relief manage didn't have authority to fix the issues. There are plenty other motels in Coffs that can offer you better conditions than this one.

No hot water, cigarette smoke drifting through my room. Was ok to stay the night but definitely would look elsewhere in the future

No face washers provided. No shower gel in the dispenser in shower and limited handwashing soap in the bathroom dispenser. Was clean but the floor and bedside tables felt sticky. Bed was comfortable. Grateful for the fan and air-conditioning.

Not up to the price. The room I had was really in need of further updating - the bathroom has obviously been re-tiled recently, but things like the worn and stained fitted carpet (which didn't fit all the way to the edges) really need attention. small things like a bottle of water and some ice in the fridge would be a simple and obvious thing to have for hot and tired guest arrivals. good things: microwavwe, kettle and toaster.