Econo Lodge Hotels in Cocoa Beach

Reservation made online prior to stay. Arrived after midnight with knowledge that reservation was not to be canceled until 7am. Night manager was nice, but it doesn't excuse that my reservation was taken out of system. To get it back in took over 10 minutes. by the time we got the key in the room door, 20 minutes had passed. the room was covered with water from the air conditioner that made it impossible to stay in it. Called night manager who said he was on his way with a new room and keys. I watched through the door as he opened several rooms and went back to office twice for different keys. this process took over 20 minutes. total time to finally get into a room was about 40 minutes. I asked him about compensation for the issue. he only replied that he upgraded our room to one with a kitchenette. This was not an upgrade. we didn't use the kitchenette at all and wouldn't since it was dirty and needed cleaning. The room didn't even have an iron or board. When asked was told we would have to come to office to get one. Upon check out, the day manager practically accused us of taking the iron and board since we left it in the room. She then refused to compensate for issue, and said the night manager was doing us a favor by upgrading us to a room that cost more than the one I paid for. I informed her that moving us for a room issue that made it impossible to use the room was not a request we made. It had to be done. The manager only gave us what he thought was a clean room with short notice. She also said, they went out of their way to accommodate my disability, by getting a room on the first floor, as I asked. I informed her that at no time, did I even mention my disability to the night manager. I never asked for room on first floor. She then said she wasn't empowered, to give any type of compensation. I would have to speak with the general manager, who she says wasn't in the time. I had to ask for the manager's name which she wasn't eager to share. I have yet to speak with him. I have since contacted my bank, I was informed by letter that they have never been able to speak with the manager either. It is clear that they have been done this before. It appears that they are posting fake 4 and 5 star reviews, to make their location appear better. I will continue to contact anyone I can at the corporate level to receive my money back.