Guest User
August 15, 2023
The hotel is outdated and undermanned. To request something is wishful thinking, mainly because the staff won't understand you as almost nobody speaks English but everybody knows how to mime. The misunderstanding because of the language barrier came up a few times during our stay. We asked for towels and housekeeping amenities in order to go sleep after the festival and to put up the sign "do not disturb" on the door. We got told that extra towels are with extra payment... the little shampoo in the room also with extra charge... We didn't want any communication with the staff, so we asked for them not to knock and just put the towels and amenities near the door after they somehow understood us. But with the sign that says do not disturb, the staff knocked a few times, waking us in the process when we only fell asleep. The lift didn't work on the last two days, and we had to wait with our entire group for just 1 elevator. They had 3 elevators, but the third is just for decoration.. The room is not clean from the balcony with all the spiderwebs and dust all the way to the small details of the room. The blinds don't help much as we woke from the sunlight every day.. Feels like everybody is coming to work but not to give service.. the staff are not smiling happy or understanding. And the biggest red flag for a hotel establishment: We left our key each day at the reception so we won't lose it.. I'm pretty sure they don't remember each room, so we asked for different keys, and we got them... I was shocked that someone could easily enter my room because hospitality is non-existent in this hotel. It was an exhausting experience. The breakfast was ok.. plenty of the same each day. As the stay progressed, we ate out more.. First and last time...