Hilton Garden Inn Clovis

The worst service from Ben at the front desk. I travel for business and with my kids for sports. I have never felt more I degraded and made to feel like garbage. I misplaced my card that I designate for hotel stays. The card is on my Apple Wallet and is the payment on my Hilton account online. I was told I could not use my Apple Pay that the hotel didn't have the technology. I then requested to cancel reservation and rebook online using my card that is connected to my Hilton account.. I was told if I cancel my reservation I would not be guaranteed a room and I would not get the price I originally booked. The hotel was full and I would be out of luck . Unfortunately like many of us, I am pay check to pay check , that is why I have a designated card for Hotel Bookings. I wish I had the option to have $400 sitting around. All I wanted was to rebook for the same price with the same room online. Instead I felt degraded and shamed that I can't afford a hotel. /'d what was I thinking not having any money coming to a hotel. Thanks Ben, for making feel like low class citizen. No one should be treated so poorly and degraded. 2 1/2 hours from home with two teenage boys and scrambling for money because Ben refused to accommodate. Sorry I don't have extra $$ sitting in my checking account and I didn't come to a hotel with no money as you singled out. Yes I misplaced my card for which I thought I planned by saving it to Apple Pay and my online Hilton account.

Loved our stay! The up front staff, bartender and chef were friendly and very welcoming! We received exclleent customer service and will be back when we visit family in Fresno! This is also a nice place to bring family and friend to visit.

Not the best Hilton to stay at Nice place but very noisy at times, supposedly a pool curfew but either management didn't do 5heir job or guest ignored said curfew. Restaurant prices were too high. Front desk night worker was rude

If you’re considering Hilton Garden Inn Clovis for your stay, think twice. As a frequent Hilton guest, I chose this location specifically because Hilton Garden Inns are known for having an on-site restaurant. The whole appeal is being able to enjoy a meal without having to leave the hotel—especially after a long day. So imagine my frustration when I arrived, only to find the restaurant completely closed because they failed to schedule a cook. No warning, no notice on the Hilton app, and no mention during booking—just a locked-up restaurant and a lame excuse at the front desk. This wasn’t a one-off inconvenience; it was a complete failure to deliver on what Hilton Garden Inns are known for. If I wanted to search for food or order from DoorDash, I would have stayed at a budget motel. I booked here to avoid having to leave the hotel for a meal. To make matters worse, no compensation, no apology, just a shrug and “Sorry, no cook.” Hilton should be embarrassed to have this property under their brand. If the restaurant is closed, advertise it on the app, update your amenities, and inform your guests. Don’t bait and switch your customers by advertising a service you have no intention of providing. I will absolutely reconsider ever staying at this location again—and if this is where Hilton Garden Inn standards are headed, I may reconsider Hilton altogether.

Good stay Staff was nice, made the experience easy. Room was clean and comfortable.