York North

Hotel is poorly positioned with limited public transport and far from any points of interest. My room had extensive mould in the bathroom including established mould on the bathroom door. When I told the receptionist he told me all of the rooms have mould. When I insisted the room was changed I was upgraded to a Premier plus room, which again had mould in the bathroom (albeit less) and had filthy floors. I didn't bother trying for another change to get a mould free room. The staff tried hard when I spoke to them and were attentive during breakfast and when queries were raised. But cleaning and maintainance standards were poor and the hotel is very inaccessible without a car. It is no surprise about the mould as there is no ventilation in the bathrooms and I can't see how the price is justified for dirty, mouldly and damp rooms. I would never stay here again.

Lovely place to stay. Outside seating nearby and on bus route into town. Breakfast cooked to order so lovely and fresh. Staff friendly and helpful. Really enjoyed our stay. Room clean and tidy but double bed smaller than expected. Pub on grounds but shuts at 10 on weekdays sadly

Nicely situated hotel for York, but is on a list for a refurbishment, as told to us by a manager. Not the usual Premier Inn standard of rooms that we are used to. Awful toilet/shower room. Mould in the shower, filler coming away, old shower curtain that had to keep being hooked back up, problem with the toilet flushing, hole in the wall of the shower where pipe had been taken out and not filled in, smell of sewage coming up from the basin when you turned the tap on. Very, very disappointed with the state of it. Stayed 3 nights, but unable to move rooms as was told they were all the same. Very poor response from the guest relations team at Premier Inn head office. Not a hotel where we would stay again, or recommend to people.