Yac Paris Clichy, A Member of Radisson Individuals

I regret to say that my stay at Yac Clichy Hotel was an absolute nightmare. I booked the "superior room with terrace," which was supposed to be the largest and most luxurious option. Instead, I was greeted by what can only be described as a cramped box. The room was tiny, and the heating system was ineffective, making the whole experience uncomfortable. Strangely, the bathroom was much larger than the bedroom, and they couldn’t even fit a wardrobe in the bedroom—just a coat rack for your clothes! To make matters worse, the amenities were subpar. The pool was freezing, the jacuzzi didn’t function properly, and the sauna was lukewarm at best. I asked for cutlery to be brought to my room, only to be told I had to go downstairs myself and was handed plastic cutlery and cups. How is this acceptable for a "superior" room? There was no desk or chair in the room to work from, and no fridge or microwave for guests to use, which made it incredibly inconvenient. And the staff? Don’t even get me started. François, in particular, was incredibly rude, unprofessional, and arrogant. Customer service training is definitely needed. The level of disrespect me and my wife incurred from this individual was shocking. I genuinely believe Francois is racist and should be removed from the organisation. Additionally, they charged me 40 euros for a late checkout, but when I asked for any official documentation regarding this fee or the cost for additional services, they couldn’t provide anything. It’s clear this hotel is run by crooks. I would never recommend this hotel to anyone. Save your money and book somewhere else—anywhere else! Paying a little extra for a better hotel with attentive staff will be well worth it. I wouldn’t even give this place one star if I could. Avoid this hotel at all costs if you don’t want your Paris vacation ruined!

Absolutely wonderful. PROS-The sauna and pool were AMAZING. Little workout room as well, with new equipment. Nice lemon water by pool. This hotel is brand new so everything is modern and new fixtures, and very clean. Friendly people working at front desk who spoke English which was helpful. There is a huge beautiful courtyard not shown in pictures (it’s soooo pretty) and the hotel has a huge gate for security (not that it’s needed though, because the hotel is in a great area—Mairie de Clichy—not too touristy, which is great. Very close to the metro as well, for access to all the sights. Awesome boulangerie across the street too, named Rega ‘Lou. We went there every morning. CONS-Only one guy at front desk who wasn’t very accommodating/helpful, but that was the exception. The thermostat in our room didn’t work well, so we had to open our window to get air in there so it wasn’t too stuffy. Bed was VERY firm but they gave me an extra comforter to lay down on the bed which fixed that problem. Overall, such a wonderful stay and GREAT value for the price!! I will definitely stay here again on my next trip to Paris. Absolutely recommend.

Upon arrival to this hotel at 2AM I was greeted with the news that my reservation had been cancelled due to allegedly a failure to precharge my card. Eventually they managed to recreate the reservation (even though at some moment they tried to offer me a significantly worse rate citing technical limitations of their system). Next morning I tried to approach the reception asking if I can discuss this issue with the GM, and I was told they would contact me. However despite all this, a week later I still haven't heard anything and there was no attempt to do a service recovery at all. The stay itself was ok: the room is quite nice though I must say the shower is poorly designed - it covers the whole bathroom floor with water.

A very pleasant place to stay, the bar staff was very helpful, and the overall experience was excellent.