Americas Best Value Inn Historic Clewiston Inn

My husband went on a trip to visit old friends and stayed at the Clewiston Inn aka America's Best Value Inn last week. Upon checking in, the desk clerk told him that he had "double booked". My husband disputed that announcement and the desk clerk "fixed" the error. The hotel is an old historic hotel, but none of the photos shown on the website are accurate. First night, he found his door wouldn't even lock so they moved him to another room. He didn't use any of the facilities while there due to visiting with friends but it was run down. He checked out on the 10th and flew home. The next day I checked our bank account and found they had double charges for 1 person for a 1 week stay. I immediately called the hotel to speak to a manager, who informed me that they would take care of the mistake. I received an email showing they had refunded the amount but it would take 24hrs to reflect in our bank account. The next day, sure enough, there was the amount credited to our account but was pending and would take 24hrs to complete. This morning, I checked our bank account and no where was there any indication of a refund, credit, pending credit or any similar. However, there remained the double charge. So I called back to the hotel to speak to the manager who informed me that "they do not have the ability to refund to our account and call your bank". I called my bank, reported fraud which the representative agreed was a scam. The bank representative said it typically happens where the scammer will "drop the charge" but not actually refund the money. So, advice is this...avoid this hotel despite nostalgia. It's not worth the hassle. Only positive thing about the hotel were the housekeeping staff. They were very friendly.

I had a fantastic stay, at this hotel.. The staff were warm, welcoming, and went above and beyond to make sure I had everything I needed. My room was spotless, comfortable, and well-stocked with amenities. I especially appreciated Dayara Kyeasha who made my check in go smoothly. . I'd definitely stay here again and highly recommend.

Staff is TRASH

Best Value Inn, Clewiston I slept really that night. I got there late evening and the staff was very friendly and welcoming. The next morning breakfast was brought to my room promptly at 6:10 and those were the BEST Steak and Lobster Biscuits that I have ever had!! The Chef stopped by to make sure everything was cooked to my liking. The biscuits were great and the hashbrowns were amazing. He appreciated my excitement and he told me that the Maintenance Man had changed the oil, rotated the tires and re-gapped the sparkplugs on my 1969 Plymouth Roadrunner and now it runs better than showroom new!! I will be back soon!!

Great

Average low cost hotel I have briefly stayed in multiple different rooms in this hotel over 2-3 years while building or repairing my RV. Plumbing problems are common in this hotel. It’s a neat hotel in a way but otherwise unremarkable in terms of comfort and amenities