InterContinental Hotels Cleveland

Hotel was clean, food was great, room service menu was a good variety. Staff was courteous and friendly and respectful of our privacy as we were staying to be close to hospital for treatments. One exception was when a staff member knocked on door with the do not disturb sign out. I answered and they wanted to know about cleaning room. I had been up early at hospital and just came back for a quick nap before going back. So no nap was taken. Please have employees honor signs on doors.

Hard bed and coffee machine was wrong for the K cups left to use in it. Otherwise everything was great. The room was very clean.

We were pleased by the resort atmosphere of the hotel, the politeness of the staff, the comfort of the rooms, and the quality of food in the restaurant.

We are always pleasantly surprised every time we stay. The Staff is so professional, kind and helpful. If you have appointments at the Cleveland Clinic, this is the place for you. So convenient....you don't have to worry about anything but taking care of getting to your appointments on time.

The bed and chairs were comfortable and the room was clean. I LOVED the soaking tub. My husband and I both took hot baths! The toiletries, shower cap, robe, etc are very nice and appreciated! We enjoyed using them. Please put refrigerators in the rooms. As high-priced as the Intercontinental Hotels’ rooms are, refrigerators are certainly needed. I had to throw away part of my iced coffee and drink lukewarm water. The hallway carpet, at least on the 7th floor was dirty and stained. We’ll definitely stay here again due to the rooms’ comfort, your friendly employees and the hotel’s proximity to Cleveland Clinic Thanks for the opportunity to gove feedback.