Hampton Inn Cleveland-Downtown

It was great! Within walking distance to all our activities. The parking was a little steep at 39$ for the night plus tipping. But the hotel was clean. Staff were friendly. Would definately stay here again.

Great experience at this hotel. Within walking distance of a lot of attractions and restaurants. Hotel was very clean and room and bed comfortable. Would definitely stay there again if visiting Cleveland.

The location is good for downtown Cleveland activities, and the rooms were ok, and the staff we talked to were generally nice. Beyond that, it was the most frustrating Hampton Inn experience we have ever had. Some of this is beyond management's control as the space is poorly designed: dark rooms with small windows that face the inner space between buildings; valet parking has a small curb on a major downtown street; 3 elevators for a hotel that was at least 12 stories tall; and a small lobby that overflows with people in the morning as folks eat breakfast, wait for elevators, valet, and ubers all in the same space. However, some of it is management's responsibility, especially the valet. When we checked in, the valet curb was 8 cars deep (double parked), which meant we had to circle the block a few times until we could fit our vehicle into the area, and we were still double parked and blocking a driving lane. That was frustrating enough, but we rolled with it, chalked it up to the holiday, and hoped for the best. However, check-out was beyond words. It was Saturday, July 5th, and we got in the valet queue at 10:15 a.m, and we were number 7 at that time. One valet attendant was working. We waited for an hour to get our car, as did everyone else trying to leave the hotel that mid-morning. And by 10:15, we had already waited in the lobby for 15 minutes to get a luggage cart, another 5 minutes to get on the elevator to go back up to our room to get our luggage, and another 5 minutes to get back down to the lobby. We tried to give the hotel the benefit of the doub as we presumed someone had called in for their valet shift on this particular morning, but when we turned in our rooms keys and made mention of the valet backlog the front desk proceeded to state that this is a normal occurance with this particular valet attendant. According to the front desk staff, she wants to work solo so that she can collect all the tip money and she creates a fuss when the hotel brings another valet member in for checkout. Whether all of this is true or not is beyond me, however, we will not stay here again, and for all the Hilton Honors members out there, we suggest looking at any of the other Hilton properties in the greater Cleveland downtown area.